Qobuz does not play after update Naim app

Since the update of the Naim app to version 7 I can’t start music via Qobuz.

Musiclength is sometimes shown as 0:00 to 0:00 or even x:xx to 0:00. See the attached picture

I have already restarted my player, also I have logged out and logged in from Qobuz. But it doesn’t resolve the problem although logging in and I was able to play one track and then the same problem returned.

It may be that Qobuz is having server problems. Their usual response time is <2000ms. It has been spiking at >>5000ms over the past few hours.

Hi everybody! Unfortunately I has this problem too in Qobuz via Naim app( Wim1976 tell me please where are you from? I from Russia and think it may be some new level sanctions from us :smile: By the way, first days after updated to 7 ver Qobuz worked correct and this bug at me in last 5 days aprox… Please inform if someone has it problem too

Exactly. It started this week. By the way due to the holidays I haven’t listened music in the weeks before. So I thought it correlated with the new version, but it could also be another reason.

I am from the Netherlands, thus U don’t think it has something to do with sanctions.

Qobuz is officially not available in Russia.

https://help.qobuz.com/en/articles/10128-where-is-qobuz-available

Wim1976, thank you so much for answer

I sent a letter today to Naim technical support with our problem and they registered the ticket. To be continued…) And I founded one more problem in 7 ver. - sometimes when starting the app and trying to link the device I received "Device is not responding":rage:

Problem solved. Thanks!

Tell me please what did you do for it?

Uh nothing. My daughter did a new try and I worked since today.

One thing bothers me still. I can not see my favourites of Qobuz in the Naim app. In the Qobuz app, they are still there.

Oh, this app… It’s a pity to get such a disgusting update with such a great sound and device in general. I hope the comments on my ticket will help us to understand something, but so far they are silent

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