So I’ve somehow managed to screw-up, lose, or forget the PW to my Synology DS124. Reading on line, it appears you can ‘soft reset’ it with the pin trick on the back of the NAS. The internet in all its infinite wisdom also seems to say that the files remain intact and it’s just a reset of the administrative functions. Before I do this, can anyone confirm that this is the case?
I’ve done a Mode 1 reset and it’s worked fine.
I reset a DS718+ using the pinhole about 5 or so years ago and yes the files stayed and it was only system settings that reverted to factory.
The caveat is that this was with the previous os dsm6? I think.
A full back up is your friend here.
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thanks both!
Might I suggest that once you have reset the NAS you make use of a password manager like LastPass to store your strong passwords? I find it very convenient and it enables me to have strong, unique passwords for each and every account. It works with Passkeys too.
brrrrr …. LastPass …
Millions stolen from LastPass users in massive attack — what you need to know | Tom’s Guide
The Synology website also says to reset using the pinhole. It gives the procedure as well as a couple of situations where you might need to do more if it doesn’t work
No system will be 100% secure. The figures relate to crypto thefts, which for me is fools gold in which I’d never ‘invest’.
As always, good practice in changing passwords regularly, and using Passkeys where possible, is recommended. But at least they can be long, strong and remembered for you, which is far better than using the same weak passwords across many accounts!
I know, I’m using macOs Password in-app at home and KeyPassXC at work.
Do you actually have a password, or did you leave it with the default, which for some Synology models is user name ‘admin’ with the password left blank 
I actually had a PW, which is the problem