Hi - I have acquired a Roon Nucleus to run may Naim Atom, Qb and Accustic Audio CD / DAC with Melco NAS.
I have been trying to get a response from Roon since January and tried several times - no response. It is nothing short of ridiculous. It has got to a point where I am thinking should I really be investing in something that would make me dependent on a provider who seems to be taking customers for granted.
My unit is unopened and unused so I want to try and connect with Roon in advance of deciding what to do. So just wanted to know what experiences people have had with their Roon kit and particularly the service from support.
Iâve been a Roon user for,many years and never needed support. Itâs quite straightforward to set up. Exploring all the features and capabilities takes a while, but none of it is difficult
Your atom is roon ready, so will work out of the box.
Your qb if gen 2 will also work. If gen 1 then it will work over airplay only (or feed it via a roon bridge device).
Open the box, connect to the network, switch it on, point it at the melco nas, import the library, play music.
What setup issues do you have?
As others have said I have used Roon for many years⌠never needed support⌠has appeared very straightforward thus far⌠kind of plug and play.
There is a forum which is quite helpful too that they provide, so they do appear to look after their customers, and that has continued since they were acquired.
Iâve not been able to get Roon Arc running (some sort of double nas issue is reported by the Roon software) and Iâve not had the patience to open a ticket. I wish they had phone support and someone to walk me through it, as there will be a lot of back and forth to look at settings on my particular routers. . . but Roon is not staffed that way and I accept that.
(PS I have no issues with anything else on my network; just this. )
If you are running a Roon rock or Roon nucleus they have integrated Tailscale or wireshark or similar thatâs works flawlessly. If you have a streaming service though just use that on your phone.
Aside from the fun geeky side of serving from your homes your network upload speed is simply not going to be up to par in most cases and downloading music to arc is a royal pita compared to say tidal.
Thanks for everybody for your posts. It has been a little more complicated and relates to their non response around and issue with subscription. Robert_h after posting a ticket over night last night they got on it and the chap I was dealing with came right back and sorted it out.
@garyi not sure I totally understand your point - I will use music on my NAS and also Tidal which I use mainly for was or particularly sampling music I will then buy in CD or vinyl format. Are you saying there is an issue with Total and streaming via Roon? I have not come across that.
Gary was referring to roon arc - itâs a way to use roon away from home, so your roon server at home talks to you remotely and you can play music from your home storage while away. Obviously that is dependent on your internet upload speed, ignoring the fun with firewalls etc getting the roon server to talk to the outside world.
Iâve never used arc. I keep a few cds in my car.
Ah, got it Robert_h - read about that - Darko did a piece on that I saw a while ago. I use Tidal away from home - in the car etc. Works a treat. Used to play CDs in the car but then VW stopped providing CD slots.
I dont know what Tailscale or Wireshark are . . . but with a Qobuz subscription itâs certainly easy to just stream directly from Qobuz. I can live w/out remote access to things on my home server that arenât on Qobuz; they are few and far between anyway.
Things to find out low level detail how data is moving (or not) across your network. Think of it like phone tapping but at a âdata packets on your networkâ level.
They are network data diagnostic tools⌠they can help a designer, engineer or support technician evaluate what is actually happening if there are issues.
As said above Roon Arc is a method that lets your Roon client⌠say in your car play your recordings say on your Home NAS. Increasingly if like me, your favourite albums and tracks are not on Tidal or Qobuz and your car doesnât have a CD player, it can be useful.
Yes depending on your broadband router you may need to key some basic âport forwardingâ setting into your router (if you have disabled UPnP on your router) ⌠but all quite straightforward and instructions are quite clear on Roon. (You should ensure your Roon server on what ever it runs is kept upto date with security patches, and its device firewall⌠most PCs/Macs do this regularly ).
Roon like many modern non web applications may struggle if your home network components or setup do things that break many network protocols such as double NATing⌠keep it simple and use quality products and you shouldnât have an issue.
Have been a Roon user from the invitation to use their initial Beta release back in 2015, so a good number of years.
I have had to raise a number of tickets relating to bugs & issues, including some early networking issues. All have been addressed, and mostly all resolved.
Have an odd one regarding duplicating Chromecast groups, they have a couple of attempts to fix, but not resolved yet.
I also have a number of Feature Requests submitted, with votes against them, that I would like to see.
I wasnât fully happy with focus on internet based streaming sources at the expense of supporting local libraries, but that direction has seemed to have changed following their purchase
Thanks Simon; I did give it a go with some router setting adjustments as detailed by Roon, but to no avail. I can âseeâ my Nest cameras and my Nest thermostats from outside my home network . . . and my home security system . . and a few other things that live on my home network . . . Roon Arc is the only app I have an issue with from outside the home.
I do have 2 routers; the fibre ISPâs router because I pretty much need to use it . . . and the router for my Orbi wifi mesh network through which EVERYTHING in the home flows. And everything that should be seen from outside the home is, other than Arc. I think I just donât care enough to really dig in
Fair enough⌠itâs probably something really straight forward. BTW two routers is never a good idea in home environments, if you are actually using them as two routers, as many protocols such as UPnP wonât work across multiple domestic network router equipment; they need to reside in a single network.
However Roon Arc is really straight forward, but it is probably the only application you have that ingresses in to your home. All others will likely egress⌠ie initiate the flows out. Egress flows are more straightforward for broadband routers, where as ingress requires specific NATing / port forwarding if you are not using UPnP to automatically setup.(this is not the same UPnP used for audio playback)
