Hi all, there’s this older post which has a similar question to mine but it is now closed and I can’t post to it so I’m opening this new thread.
I just bought a Rega Planar 1 Plus, it comes with a phono stage included and I connected it with a brand new RCA cable to my Uniti Star on input 1 but I do not obtain any sound coming out of the Star when the turntable is playing and Star’s Analogue 1 input is chosen. I then tested the RP1-plus with a Bose Revolve+ speaker through line-in with another cable, an RCA-to-3.5mm and I could hear the Bose and the RP-1-plus producing sound, so the turntable is fine.
Next, I tested plugging the line out from my cell phone to the Star using the 3.5mm-to-RCA cable with no volume and then turning it slowly up and I also did not hear any sound or noise coming out of the Star, it’s like it’s completely muted. I bought a 5-pin DIN adapter and I connected the turntable to Analog 2 input with the same results, no sound.
The Star works fine otherwise, I use it to play CD’s and my network files, it’s just the turntable nor any other analog input which I can’t play on either analog inputs. Did I mention his is the first time I test the Analog inputs? I can’t say it has worked in the past.
Next I did the routine troubleshooting: turn off/on the Star, unplug/plug the power and factory reset and the same result: no analog sound. At the naim app settings, I tried all the input levels, including Auto, and I also moved up and down the trim bar but still no results.
What do you think could be the problem in my case?
Seems to be a problem then. If you’ve exhausted all the usual possibilities, maybe then try Naim support. Otherwise, next call is to your dealer I think.
I have a Planar 1 plus. It has a line level output that cannot be adjusted. I plugged mine into the phono inputs on my 272 and it just works, and works very well. In the OP’s case it sounds very much as if there is a fault with the Star. The only other check I can think of is to try playing something else into the analogue input.
RP1-plus has an integrated phono-stage and it has no switch for the internal/external phone stage selection. In fact, the only switch it has is the master on/off. I did hear the turntable output in a bose revolve speaker using the line-in, that’s how I assume the turntable is working fine.
I’ve written my case to Naim support and I’m awaiting for their response. The vendor is on a holiday this weekend and on Monday 5/27 as well so I’ll have to wait for a couple of more days before I can get in touch with them to troubleshoot or proceed to the warranty. From what I’ve read in this thread, it should work the way I’m trying to use it.
Last update on the topic, the unit was returned from warranty and the analog input now is working. I was right that it came broken from the factory.
Though my uniti is safe and ‘sounds’ back at home, there was this packaging miss from the warranty sender which made me worry whether my unit was damaged in transit.
This is the state in which I found it. Totally unacceptable. If I send a $50 blender to repair, it will be returned in a better box.
Of course I’ve written feedback to them so they fix whatever problem they have. Anyway, lesson learned to remind them to do proper packaging on the returns.
I have a feeling that Manu is no longer with the distributor (?) They’ve changed their name to “Focal Naim America” and I don’t see his name on the website.
