Service History

Hi-Fi Corner
1

I have been a Naim user since 2000 and over that 25 year period i have gradually upgraded through a variety of means to a full 500 system. In my current system only my Supercap and Superline are new , everything else was acquired second hand.

When i acquired each element I checked the Service History and status. However a couple of months ago i realised i don’t have a consolidated list of that Service History and i suspect a couple of pieces are ready for a service.

I have subsequently contacted Naim Service to see if I can get a consolidated Service History but have had no response. What can i now do other than track back through a whole host of email’s , ebay messages and i suspect lost paperwork !

Any help or suggestions gratefully received

Regards

Terry Smith

2

Hi Terry

sorry you have not heard back. Others on here may be more learned-but I have found if I give naim customer service a call, they are more than helpful-that’s how I have checked service history.

Best

Tom

2 Likes
3

I’d do that for piece of mind anyway Terry.

Would be when (if) you ever plan to sell on.

4

How hard would it be to search your inbox for messages from Naim support if that’s how you contacted them? Remember also that Class A in Sheffield could have carried out Naim authorised services on your gear, in which case they, not Naim, would have a record.

5

Chris The services were done prior to me buying the kit hence i dont have a record in my inbox

6

Jay

I was under the impression that Naim kept a record of Service hence me contacting them as a first step

7

Then ask Naim support, they will have records.

8

Thanks Tom i will do that . My thinking was that email would be easier for them but clearly not

9

Based on our recent forum visit, we did not have access to the service dept, much as Richard would have liked that. They are very busy, perhaps call them.

10

I just think they haven’t time, because people like me keep calling them..:joy:

good luck

11

You mentioned you’d bought used equipment and it’s possible that may have not been serviced by Naim.

12

Class A will only provide records of work they carried out to the person whose name is on the receipt, I’ve inquired.

13

Hi folks , spent a few hours trawling through emails and paperwork and got some of the picture but not the full picture. Gave the support line a call , answered within a minute and a really helpful guy called Duncan gave me everything i needed and happily agreed to document it all - GREAT SERVICE :slight_smile:

7 Likes
14

Great outcome TerrY

This is the reason I have naim-others may say PRAT etc

me-top class customer service. The Miele of audio