Set up message wont clear on NSS333

Streaming Audio
1

Has anyone come across this before?

I’ve been away for a few days and switched off the system due to the hot weather.

On turning it back on again my NSS333 came up with the ‘pair with remote’ screen and thereafter wanted me to go through set up again (I have had the NSS

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333 since pretty much it’s launch, is that 4 years now? Not had any issues to now.)

Issue I have is that I can’t clear the ‘Finished Setup’ screen and it appears to be stuck.

Any ideas how to clear it?

I can play via the app also via Roon, so it isn’t stopping me playing music, but I should be able to clear the NSS333 screen…

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Funnily enough this happened to me a few days ago. A power down didn’t sort it but deleting the app, powering down and back up then reinstalling the app (choose existing device) did. I’d also had the 332 remote as paired but had to change to pairing the 333 remote.

Good luck!

G

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Thanks @GraemeH , how strange you have had that also?!?

I will try your fix now, see if it works for me :+1:t2:

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Yes also happened to me a week or two ago, didn’t need to delete and reload app, just had to repair remote.

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Thanks @nitrous

What do you mean, repair the remote?

I’m not 100% sure my remote is functioning as ot should either (I did change the batteries), maybe that could be a potential issue too.

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Re-pair I think.

G

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:sweat_smile: of course!

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Indeed re-pair, thanks @GraemeH i was being lazy with the typing​:joy:

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I wasnt able to clear the screen unfortunately.

Will have to get in touch with support see what they have to say.

Thanks for the suggestions.

(my remote is working OK by the way)

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A reset maybe, or even hard reset?

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If the remote is working have you pressed the ‘OK’ button in the centre of the circle?

G

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Thanks @frenchrooster

I have powered everything down and back up again, removed and reinstalled the app also, without success unfortunately

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Yes Graeme, the ‘Done’ button flashes to show that it has registered the click from the remote, but it doesnt clear the screen :confounded_face:

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Annoying. I’m out of ideas, so good luck with the servicedesk.

G

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Thanks for the suggestions Graeme, I have a feeling I might need good luck.

I will post back to confirm how I get on.

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Hi @ChrisH i’m trying to remember what I had to do when this happened to me. I thought it was to do with pairing, but obviously not. The next thing is to check is have you set up a Naim registered account? I had to set up a new account even though I thought I had one already…..worth a shot.

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But you didn’t tried hard reset?

There’s a hole at the back to do that, but others who know will explain it to you, how to do it.

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