maybe try the Node Nano? Seems like a well funded company that’s not going to go under anytime soon. and it takes a 5V input - so you can upgrade your powersupply to a farad without any fuss.
This shouldn’t be the case, Its a brilliant box and should be stable - I would suggest that this needs further investigation. I would certainly be looking at your network first - perhaps more detail about your network setup
Is this referring to online streaming rather than from your own music store?
I don’t have experience of ND5XS2, only the original one , which had no ssues at all streaming from a NAS, very easy to use and reliable, however it did need rebooting every month or two as it seemed to clog up just like I have had computers do. Maybe that’s what yours needs, though a couple of times a month seems excessive. However I never streamed online. Regarding the DAC stage, in my view although perfectly adequate and pleasant enough, as good as that in the CD player it replaced, it was the weakest part and substituting Chord Hugo gave a major uplift.
What exactly do you mean by that? Is the problem connecting the app to the ND5XS2 to start playing? Does it stop mid-track? Can you connect the app, but not start a track?
I use my ND5XS2 over WiFi and that is solid. You should update the firmware to the latest version, because there were some fixes in the latest version. I rarely have an issue that the app can’t connect to the ND5XS2 or looses connection. I found that stopping and starting WiFi on my Android tablet solves the problem. So, that is not an issue with the ND5XS2, but some issue with my Android tablet.
It’s all about the online streaming. The streamer stops responding from time to time, usually after long listening sessions. I blamed Spotify at first, but one day I caught it happening with Roon as well.
My theory is simple: the internal OS is too weak and incapable of handling network-related issues, and over time it requires a restart. For two years I’ve been fixing whatever I could with the network, and now I’ve exhausted my options. Most of what I did I first found on this forum. I just got tired, I’ve found that I spend more time on fixing issues than I listen to music.
Refuses to play - literaly. Nobody can make it play, even the native application and Roon. Usually I fix it by sending it into deep sleep with a long press of the power button. However, sometimes a bigger gun is required—unplugging it from the mains and, very seldom, resetting to basics.
Hi , I was in exactly the same position as you with my 272 , loved the sound and build but god it was a fight everyday to get it streaming . I took a punt on the PRIMARE prisma np5 after reading good reports …. All I can say is WOW . It’s completely transformed my system , I’m now completely happy and want for nothing . The sound is phenomenal into the dac of the 272 , never fails to connect ..
As I mentioned my ND5XS benefitted from a reboot from time to time - it is a good few years ago now and I don’t remember exactly but my recollection is that it was like a PC clogging up and getting slower and slower, which rebooting cleared. I took to doing a routine reboot something like once a month and all was well. I would have expected the XS2 to have been a bit better being a later generation computer. Have you tried a pre-emptive reboot, perhaps once a week? Or even more frequently if needed. If that works then even though it would be a work-around rather than solution, it would at least remove the frustration, and you could do it at the end of a listening session so you don’t need to wait.
The pre-emptive reboot helps, I’ve already tried. What I’m trying to say is that I get tired of such exercises around the device.
Plus it can stop responding in the middle of the long listening session. By long I mean at least couple of hours. Not every week, but sometimes twice a week. Actually, it was exactly the issue that made me to start this thread.
Have you been in contact with Naim support? They’re much more likely to be able to help you than the forum. I have a Muso QB1, Muso 2 and ND555 and they all work fine. However when I just had the QB1 I did have problems, but they were solved when I simplified my internet/wifi set up. Your streamer is more robust than the QB1, so either you have an internet/wifi problem or the streamer is faulty - Naim support can offer practical help with diagnosis.
The ND5XS2 uses the same streaming engine as all other products like Atom, Star, Nova, 222 + many more and runs identical code. We have 10000’s of units working out there with no issues.
Typical areas that cause issues:
Network routers with buggy “green modes” that decide to randomly cut certain network traffic and routing (UDP discovery just stops working).
Mesh network devices that just now and then auto reboot access points
Multiple DHCP servers on the same network.
Old network equipment / out of date firmware that struggles with ipv6.
The streaming engine and CPU is perfectly up for achieving robust and long term network connections while playing. We also buffer lots on various services to minimise long term network traffic as well.
Absolutely, there are many similar discussions on your sort of issue on this forum, but on ones where the OP is happy to try things out, they often get resolved. It sounds like you have made up your mind not to follow this course of action, and I can understand that if you have been suffering with this for a while, but as per response from Steve above, there are common issues that can cause this. E.g. big one is when people admit to using a power line (Ethernet over Power).
Also just to say, that even if you dont have a dealer to contact, I’m sure Naim support will help (even if you are out of warranty) AND of course there are many of us here on the Forum that have varied network experience to help you - please give us that opportunity
I had the same issues as the OP with my SuperUniti - streaming files held locally was fine, but streaming from the internet was very glitchy - especially with high res music.
I bought a WiiM Pro to see how it fared and it transformed my listening experience. The WiiM is connected to the SU via coax so only bypasses the WiiM’s streamer. Direct A/B comparison of high res recordings showed very little difference, though the Naim was slightly better. The rock solid listening experience more than makes up for this.
But the point is that the SuperUniti is one of the old streamers that weren’t designed for streaming from the internet and struggle to do it. But the ND5 XS2 uses the current streaming platform and as Steve says, there are very many streamers out there working fine.
Of course adding another streamer might well solve the problem, but getting Naim technical support involved first seems the sensible thing to do.
Travel back is not an option for me due to some reasons I’d like not to mention.