I have Spectre on order as well as one Morgana IC. I too received the recent email. Who doesn’t have supply chain issues these days? Their service via email has so far been great.
I think they are a great small boutique company that make really good products at reasonable prices. I’ve found their communication pretty good, even if it’s advising of a delay. And they honored the 30 day return from the date a cable arrived at my house in New Zealand, all because I changed amps and they credited the cost against the replacement cable I needed.
Credit where its due…dpd tried to deliver today. Unfortunately I used my office address which is closed today. I knew I shouldn’t have given everyone today off.
”We are delighted to finally confirm the arrival of the Spectre cable at our factory in the UK!
This major milestone builds on the enormous development, manufacturing and logistics efforts which have dominated our engineers and back office team over the recent months.
We have now entered the testing phase to establish directionality and test all plugs types prior to commencing production, currently scheduled for 3-4 weeks.
Once testing is complete we will feedback our findings and offer customers a small window of opportunity to amend their connector choice should they wish to do so.
We are doing everything we can to move production as swiftly as possible without any compromise on quality. We hope you are as excited as we are to finally get Spectre out there and into your systems!
We would also like to take this opportunity to apologise for the recent increase in response times to both emails and calls. This was caused by staff absences at the start of the year leading to a backlog. Our team is now back to full strength and working hard to respond to you all as soon as possible.
Thank you for your ongoing understanding and support.”
Had no problems with dealing with WH over the years. I just recognise that they are a small company and that they are doing their best. Sometimes I have to be a bit patient.
I totally agree they are a very small company who produce excellent products and are consequently overrun by demand.
Let’s hope they don’t realise this, push up the prices and subcontract manufacturing to Eastern Europe.
I wonder if the WH team were hit by that dreadful chest/throat infection thing that is going round over Xmas? Certainly got me !
Massive increase in this at our German office, never seen so many off sick with chest and respiratory infections, at times 50-60 percent of out 100 strong building are sick, and there families. It doesnt last long but significant IMO, just wondering what could be the background…
Not long to wait no guy’s, hope it all works out for you guys waiting
Well, in my humble opinion, it should, at the very least, be the subject of free and open debate. But that it seems is a thing of the past.
For the pre-orders, it’s basically risk-free if you don’t like them. Just need to pay for return shipping.
Based on the well articulated opinion of other respected members here, I would be fairly surprised if the Spectre aren’t what they claim to be. But, we shall see.
I know what its like as i had it last year, plus i know how they work as a business.
Does anyone know if WH will assemble with Naim plugs at source and a different plug to match speaker terminals at target? Or do you just get what you get?
I was told you only need Naim plugs if using NACA5 due to its stiffness.
I’ve used bananas on phantom with no problems and specified the same on the spectre.
Anyone using SBL’s (if optimally set up/placed) will need plugs that hardly protrude from the back. I doubt I’d be able to fit a normal banana plug between wall and back of speaker .
90 degree plugs would be needed so not sure what options there are.
I think so, just send them an email (Josh is a great contact) with your existing gear and they let you know what they have and what they can do for you. They match their cables with your stuff.
As Pete says, just email them and they will let you know quickly, but most likely will be able to get it done. I inquired about a crimped only Phantom, at both ends, as the only option on the site is banana plugs fitted, but as I already have pretty decent Furutech ones (costing more or less same as the 3,5m Phantoms), I asked and they agreed to sell only the cable. Still waiting for it. Nice folks there though, wish they manage to solve their issues with vendors or whatever there is, I have a Morgana IC and it is such a fine one.
I’ve been awaiting a cable from them, and just found an email from them in my spam folder from 10 January saying there is a delay awaiting parts.