I have been a NAIM users for the past 12 years. Supernait 2, ND5 XS, power supplies, Stageline. Recently I have moved to the all in one’s for their convenience and built in apps. Tidal, Spotify etc. I have the NAIM atom in my art studio listening to Classic FM and the NAIM UNITY STAR pre-amp out to my NAIM NAP 250DR in my lounge for more formal listening connected to my Spendor A7’s. Im delighted with this setup. I use it for music and movies. The sound quality is exceptional.
Unfortunately there is a BUT.
A few days ago, I was listening to some background music on my Unity Star/NAP/Spendor A7 setup via the Spotify app on my iPhone 12 mini. The setting (and this is critical) in the Spotify app - under Connect to a device - is: Show Local Devices Only. I use the latest version of the NAIM app, the NAIM firmware for my Star and the latest iOS for my iPhone. On my iPhone under settings, Ringers and Alerts - Change with buttons are disabled.
I got a phone call. I drove 20km’s to pick up my car from service. Arriving, I got a call from work. I increased the sound on my phone to hear the conversation and completed the conversation. I head over to the technician to pay the bill. I got another phone call from the security company at the building where I was living. Apparently, neighbours were complaining of deafening music emanating from my apartment. I assured them that I was not at home, and neither was anyone else. They said they will take a video from my front door to show me upon my return.
I thought - OMG when increasing the volume on my phone, did I increase the volume on the UNITI STAR from where I was? Using my data network? Using the setting ‘Show Local Devices Only’? I quickly reduced the volume to zero on my phone. I killed the Spotify app.
But it was too late.
Arriving at home I head down to security. They showed me the video - deafening music indeed. But they said its quiet now. I went to my apartment with some trepidation. All quiet. Touching my Uniti Star and Nap 250, it was practically on fire. Hot as coals. Looking at my Spendor A7s - I dreaded what has happened.
Listening to some Jazz after the incident, I confirmed the worst. The A7’s are done for. No hope. GBP 3400 is gone. Despite the setting, changing the volume on my phone has killed my Spendors. Leaving home, leaving my home network - the Uniti Stars continued to respond from inputs from my iPhone on an entirely different network, 20km away.
Though this was heartbreaking, the response from NAIM was even more so.
Basically, they are sorry, but that’s the extent of the compassion. This is Spotify, not NAIM.
If you use Spotify for casual listening, heed this warning. If you leave your house. Kill the app and shut down your NAIM amplifier. If you don’t, you will end up like me. With loss.
To some here a few thousand quid for a pair of speakers blowing up may be nothing worth noticing. But as a Nurse, this is as bad as it gets for me. The response from NAIM was heartbreaking. They did not even say they will follow up or test the scenario. Nothing. Just - Oh we are sorry.
Though NAIM has partnered with Spotify for the convenience of us all (and boy its convenient) - they did not anticipate - or warn against this catastrophe.