Over the last few days Spotify Connect would ‘hang’, saying in both the Spotify app and Naim app that a song was playing but no sound came through. The Mu-So 2 even froze when this happened! I could switch it over to HDMI then and this worked, but the Mu-So shut off after 10 minutes (the auto standby timer apparently).
I took of the power for an hour or so and plugged it back in, HDMI was working normal again with no shut offs but Spotify Connect still did not want to function normally. A reset of the system was imminent now so I went on and did that (using the pin, 10 seconds till the orange light, Mu-So resets and I needed to turn it on myself using the remote after 10 minutes, it did not start by itself after resetting).
My Mu-So is connected via a LAN cable so there was no need for WiFi during the setup of the “new” Mu-So in the app (iPhone).
After adding the soundsystem to the app again (I also deleted and reinstalled the app) I cannot get Spotify Connect to work, whatever I try. I tried a multitude of devices, the Mu-So just does not show up.
Everything is on the same network, firmware and app are the latest versions and it all just worked for years until last week when things went south. I tried to disable any firewalls and check the logs, also to no avail. I am a bit of a loss here.
When you reset the Mu-so, try calling it something different from before e.g/ Kitchen etc and it may show up. I’ve had similar issues in the past. You may need to reset your router as well and start from scratch, if memory serves me correctly.
I’ve had a recent issue with Spotify locking up when you change inputs, so it could be a bug Naim needs to fix.
Are you on a VPN? Try deleting the Naim app, Spotify app and reset again. Can you fix the IP address on your router? What router is it? Have you got the latest firmware on your router?
Sorry for all the questions, but this doesn’t make sense to me!
Do you need to install the Google Chromecast - avoid unless you really need it!
No VPN. I deleted and reinstalled the Naim and Spotify app multiple times and tried from 3 devices (Macbook, iPhone and iPad). The IP adress is fixed on the Fritzbox with the latest firmware. And tried with both Chromecast enabled and disabled.
I doesn’t make any sense to me either after using Connect for 10 years or so (as long as it exists) on a plethora of devices. It is just absent.
Two more thing to check (I am using Android, so names may be different on iPhone):
In the Spotify app on your iPhone, go to ‘Settings’ / ‘Apps and devices’ and change the ‘Local device visibility’ setting to see if that fixes it.
In the Spotify app on your iPhone, go to ‘Settings’ / ‘Data saving and offline’. Scroll to ‘Storage’ and press the ‘Clear’ button next to ‘Clear cache’.
