Static purple light on streamer ND5 X2

Streaming Audio
1

Since moving house and having a new modum my streamer just displays a static purple light. I have tried holding the power button and pulling the plug, replacing it etc but to no success.

I’m not a particularly tech person so It is a bit of a mystery to me.

Any suggestions.

2

Purple LED = Wireless connection configured but network not found.

Try this link it has some nice info. Click on Support, it has some nicely laid out troubleshooting advice.

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3

Yes basically you need to tell your ND5 XS2 about your new WiFi. The purple light just means it is looking for your old WiFi and not finding it.

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4

That is hugely appreciated. Will follow the :pray: :pray: link.

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5

So with that in mind do I

  1. Restore factory settings.
  2. Set up wi fi using Naim app.

On the restore factory setting can you use a straightened paper clip to depress the button?

Thanks in advance

6

Is there any way you could temporarily connect it with an ethernet cable? You could then use the built in web interface to configure the new WiFi details.

7

That shouldn’t be to hard.

8

So in reference to this matter. I have done the ethernet cable and it worked perfectly. I then tried to reconfigure to wi fi but still ended up with a static purple light. I have reset the streamer with help from the local supplier.My question is ; does the streamer search for the previous wi fi network and not see other networks. I am in a new house with a completely new network and modum etc.

Thanks in advance.

9

if you did factory reset then its as though its new and will only pick up what it can see locally…

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10

I’ve had issues in the past with various Naim streamers that seem to hold onto previous network settings and not allow a new network to replace them, even after a factory reset.
The last time this happened was with a Muso, and after the factory reset I went through the setup routine about 10 times before it eventually worked. The indicator light was varously pruple, green, and sometimes a funny yellow colour that isn’t even on Naim’s list of colours.
Persistence seems to be the only way.

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11

Thanks.

12

That would appear to be true. Attempt no.5 happening now.

13

I’m very happy to say that the issue has been resolved. Took a bunch of attempts but finally i got the breakthrough. Not sure what changed but happy to have sound again.

Thanks for all the input.

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