Thank you for your information. In between I found that post already.
This help now for two days to get two alarms ~6 an ~8 o’clock. But I had to set this by an iPad, my iPhone App didn’t do it. Why? I don’t know
The wlan is strong. It is locked into an AVM Mesh-System.
But I still do not know, why I got the alarms, suddenly, when there was no alarm set within the App for days
The support has seen my post already.
So I am looking forward for their answer
For a while the alarm worked well.
I had three alarms for different times and days, all with its own name.
After some days I stopped the backup alarm by an older Sonos box.
The day before yesterday I implemented a fourth alarm, again with its own name, no peculiarities. And since that no alarm works !!!
I deleted all alarms and implemented one new, with its own name, changed times … but it won’t work in any constellation.
So what is that?
And no contact from Naim!
Weeks ago I contacted my Naim Dealer, he contacted the German distributor (Focal?) , they contacted Naim England.
The reply: They had never heard about the problem before. But they read this forum, so I take Clare.newsomes post before…
This sounds like they negate the problem and don’t care about their customer. Why that?
I spent a lot of money, and need a Sonos as backup for the alarm. That’s bizarr.
I, personally never got a ticket number, because I contacted the local Naim Dealer in Mainz, Germany “HifiProfi”. They had asked me about the serial numbers e.g.
And they gave me the replies from Focal and Naim by phone.
The third reply here, was by clare.newsome, naim-staff. If she opened a ticket, I don’t know.
But I am not the first struggling with the alarms. So it seems not to be my own problem. But in my home it is a problem on a Muso 2 and a Muso Qb 2. Why two devices? Probably, because it is not my own problem, rather than a gerneral one.
And I thought it was solved, by using the hint with own names for every timer.
So please contact Focal Germany or the HiFi-Profis, Mainz, Germany for the ticket number