I have posted a number of times on this forum about my struggles with ChromeCast. Last October I opened the first of two tickets with Naim support. I have had a few exchanges with them since where they’ve acknowledged the bugs and told me they are working on a solution.
Imagine my surprise today when I discovered - on my own - that both of my tickets are marked “Resolved.” Trust me, they are not. None of the issues I raised. I have workarounds for them, but one is especially annoying, and I have reason to believe it may fail at some point.
This is not how Support is supposed to operate. I sent a follow up asking why they have marked the cases Resolved and hope to get an explanation, and more importantly, a solution.
I got a response from Naim America that they had no success and that, “Naim needs to fix the issue.” I assume that means Naim UK.
How do I open a ticket with Naim UK? (I am in NYC.)
Please note that I and others on this forum have been struggling with these problems for 5 months.