I have posted a number of times on this forum about my struggles with ChromeCast. Last October I opened the first of two tickets with Naim support. I have had a few exchanges with them since where they’ve acknowledged the bugs and told me they are working on a solution.
Imagine my surprise today when I discovered - on my own - that both of my tickets are marked “Resolved.” Trust me, they are not. None of the issues I raised. I have workarounds for them, but one is especially annoying, and I have reason to believe it may fail at some point.
This is not how Support is supposed to operate. I sent a follow up asking why they have marked the cases Resolved and hope to get an explanation, and more importantly, a solution.
Perhaps they are resolved as far as the support desk is concerned.
There might be a jira raised against software development to fix whatever it is.
You’re saying “Resolved” means “kicked the can.” That’s not how I used to conduct business.
When I worked in IT, resolved meant that the customer is happy for the ticket to be closed, not the technician.
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I got a response from Naim America that they had no success and that, “Naim needs to fix the issue.” I assume that means Naim UK.
How do I open a ticket with Naim UK? (I am in NYC.)
Please note that I and others on this forum have been struggling with these problems for 5 months.
You can also contact Naim directly by e-mail at support@naimaudio.com or by phone: +44 1722 443 405
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