Has anyone else had problems with this? Booked 4 tickets to an event in May over a year ago including Refund Protection. Now my daughter is pregnant and her due date is the day before the event. Applied for a full refund for all of us but the third party insurer will only pay a refund for my daughter. This was over 6 weeks ago and still no money (they claim settlement can take 5 days). They say it is now n the hands of the ticket vendor. There seems to be no way of contacting them about it as they state any queries about refunds will not be answered. I have relisted the remaining tickets for re-sale but I am now resigned to losing all monies (c.£300).
I helped a local music promotion company as a volunteer for a few years and was sometimes faced with these issues. People would contact wegottickets and ask for refunds, and they’d ask us. In this situation there is no way whatsoever I’d have given a refund for any of you. You booked a year ago and it’s hardly the promoter’s issue that your daughter became pregnant. I’d only give refunds due to death or the funeral of close relatives basically. Due dates are only that, and the actual birth can be a couple of weeks either side. It seems highly likely you’d be able to attend anyway.
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Depends on the t and c of the insurance.
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Pregnancy is definitively included if due date is within 2 weeks of the event. It just feels like they are not going to honour this (they do have some bad reviews on TrustPilot). Obviously, my wife will not want to be 50 miles away either. Hopefully the tickets will sell as the date is sold out.
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They all have ways of shafting us. Try listing the tickets on Twickets, a site that is ethical for re-sellers at the face price or less.
I don’t like insurance policies, they seldom cover risks a reasonable person might expect to be protected however im struggling to see how one ticket holder of four having an issue preventing attendance would justify refunding all four tickets… how do you reason they merit refunding?
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Tbf Owl, the insurer would seem to be honouring their contract in refunding your daughter alone, she’s the one who is pregnant. I wouldn’t expect them to refund anyone else who would (putting it plainly) now rather plan to be somewhere else on the day of the concert.
As you’re planning already, I would just either sell the tickets. Or write it off as a result of what is no doubt a very happy alternative event!
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To update, they have agreed to refund one ticket, although I still have yet to see the money. I have put the other three tickets up for sale at slightly reduced price to entice a buyer. It could be that only two of us go to the event if the tickets don’t sell and the baby has either arrived or is not imminent.