Tidal broken on all my NAIM streamers

I don’t know if this will add much but about 2+ weeks ago Tidal started being very intermittent on the 272 in my bedroom system. At the time here in Maine we experienced temps zero and below and at first I thought that was the cause, but even at much warmer temps Tidal would play from 30 seconds to 30 minutes and then stop for no reason as others have described. Other streaming hardware like Roku on the same network had no problems.

Recently prompted by Simon’s posts I tried Tidal on the NDX2 in my main system, and experienced no problems at all; it played for hours uninterrupted. So I went back to my other system and arranged optical input of Tidal via a Mac Mini as a Roon endpoint, and again no problems whatsoever. The issue definitely seems to be limited to the older model Naim streamers, and hopefully the company is aware and well on their way to providing a fix via a software or firmware update.

I have been running TIDAL all day today (Sunday) with no issues. Its sounding mangnificent as a matter of fact. I have not really listined to it since I got my ND555–too busy listening to ripped CD’s via the Core and HiRez ProStudioMasters. However TIDAL really sounds very good thru the 555. Perhaps they have made lots of little tweaks to improve SQ. It never sounded so good on my NDX–probably the 555 at work here.


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Since last Thursday 07 feb i have problem with Tidal. It stops after 1-2 minutes regardles the album i play. The internet radio plays OK so I assume there is no problem with router or internet connection. Any ideas?

And wait, and wait, and wait, and wait…

Please see our recent post:

Does this cover the Muso?

I ask as it (the Muso) assures me it’s all up to date, no update there.

Hi Craig, Mu-so update information is here: https://www.naimaudio.com/news/26299/mu-so-and-mu-so-qb-firmware-update-180

Thanks, any idea when that will be?
Muso shows no update yet.

I do sometimes wish NAIM would be more transparent with known issues that they are working to resolve. I was farting around for hours with my QBs and MuSo, and network, because they would not reliably play Tidal tracks on the “high” quality setting.

Being discussed for a while over here Tidal drop outs with

Unfortunately, the update doesn’t fix drop outs on the older streamers.

Yes, I confirm. On my NDX still drop outs :worried:

To clarify, our recent firmware fixes a specific issue where some TIDAL streams on the high quality setting with a .mp4 extension would fail to play. We continue to work with TIDAL on additional issues, including reported dropouts, and will update everyone as soon as possible.


Since this update my Mu-so and Qb experience multiple dropouts when playing Tidal via the Naim app.
When playing from Tidal app directly and using AirPlay towards Mu-so and Qb I have NO dropouts. With the previous firmware I had no problems either way.

I’ve gone back to Spotify until issues are resolved. At least I can listen without drop outs for now. Will increase music purchases as well. Not all bad I guess.

I’ve upgraded from firmware version 4.4 to 4.6 then 4.7 on my ND5 XS. I am still getting dropouts from Tidal. I hope Naim can fix this.

Is it me, or does version 4.7 sound better than 4.4?

Daniel - yes it does sound better. I have to say I’m not getting Tidal drop-outs anymore.



Thanks Lindsay.

Guys you are cross purposes here. I believe @DanielH is talking about an ND5 XS and @LindsayM is talking about mu-so Qb.


David - yes we are. Interestingly my Qb is now regularly dropping out on BBC radio after months of being well behaved. I’m confused.