Tidal Connect and Apple playback problems

I have a Uniti Nova (fabulous) and Tidal HiFi Plus (also fabulous). The system sounds tremendous but I’m having problems with the apps.

I drive the system from the Tidal App on my Mac, iPad and iPhone using Tidal Connect. It’s great to start with but after a while strange things happen, for example:

  • When using my phone and the screen sleeps the music continues but can’t be controlled by the phone any more.
  • Sometimes an album will stop halfway through.
  • Sometimes I pause playback on the Mac and leave the room, only to find that the music restarts playback all by itself, often through the Mac speakers rather than the Nova.

Any ideas please? The Naim support people say they can’t reproduce the problem.