HI all. Just installed the new Muso 2 firmware update and everything went haywire - Tidal Connect won’t connect to the Muso except once in a blue moon - when I try to power the unit up via Connect it just says ‘could not connect to server’ and this also happens 80% of the time if I try to power it up using the remote and then connect or play from Tidal.
We have a Pixel phone, Samsung tablet, and iPhone, and this is happening with all of them. However, Tidal Connect from the Tidal app on my Windows laptop works just fine, and Chromecast and Spotify Connect both work fine, so this seems to be a Tidal issue.
I’ve rebooted everything, reset everything including speaker and all phone apps, and so forth. Anyone else able to shed some light on this problem?
no not the router - it’s actually in 2 parts and we don’t have full access; plus we were doubtful it’s the router since Chromecast is working along with Tidal Connect from the PC…
Very strange since routers are accessible via IP address, with a restart option.
If this isn’t your case, then details of your router when asking for trouble shooting solutions.
As you have already been advised, router restart is an early action, there are a number of reasons for this, just because something else works, is no full proof way to assess a network!
Sorry to clarify, I did of course reboot the router - I just didn’t reset the router. I can of course reset the router but it’s sometimes only a partial reset because the modem is separate and we don’t have access.
I don’t know a lot about the Muso but In line with other streamers have you actually removed the power from it, or just used the power button which possibly just puts it into standby?
It is a bit unclear what works and what does not. But If you cannot use tidal to connect to the streamer but everything else seems to work then try instead to play something from the tidal app using airplay on the iphone. Then go back to trying connect again. This has solved strange not connecting ideas with connect on new streamers. But I am unsure if you can play anything from tidal in the naim app and if not this could be the problem. Usually loggin out of the Tidal account on the naim and andd logging back in again also seems to solve similar problems. Actually this is the first thingg to try before the airplay hack.
Claus
@GadgetMan - I had removed the power physically, but I did it again just to be sure. Still no change.
@Claus I am able to play Tidal from the Naim app with no problem. It’s the Tidal Connect in the Tidal app on phone and tablet that doesn’t work. I did also reset the Naim app (cleared cache, storage, uninstalled and reinstalled) on the phone and that did not fix it unfortunately. I will try airplay and let you know…
Can you tell us more about your network setup.
E.g. What do you mean by the router being in 2 parts? Do you have more than one WiFi? Any switches involved, etc?
Sorry, just tried tidal connect across a simple wifi extender (mercusys). All played as expected. On the other hand, I can’t get Bluetooth to work. Swings & roundabouts, I guess.
Make sure your router isn’t forcing client isolation on the LAN somehow. Usually there will be a setting to allow clients on the LAN to connect to each other, obviously that is happening sometimes. If no setting it’s probably on.
I got a repeater so I could connect the Muso with ethernet because of fickle Tidal/Naim app connections over wifi, and it has mostly eliminated the problems.
Hi… I believe Tidal Connect uses mDNS as its discovery and device capability discovery service.
MDNS uses multicast networking and is designed to work in a single subnet… so it is worth checking your wifi is in the same subnet as your Ethernet … such as 192.168.1.0/28 and your WiFi hasn’t got isolation, or restrict multicast, or IGMP or anything like that… make sure your wifi has the same address range as your Ethernet LAN.
There may have been a software update on your wifi controller/router than changed some of this.
There have been a few issues with Tidal Connect discovery with the streamers in some situations, and Naim are aware… but I don’t know about Muso.
I forgot to mention that Tidal Connect works fine from the Tidal Windows app on a laptop, which is on wifi. It works regardless of whether the Muso is on wifi or ethernet. So this issue seems to be something with the phones (both an iPhone and Android) and tablet (Android). The mobile Focal/Naim app on the iPhone/Android won’t play Tidal either - it loads the tracks but won’t actually play…
Hi all. Sorry for the delay - it took a while to look into all the different suggestions.
@GadgetMan - There is a separate login to the router with some settings and a separate login to the modem with other settings. The modem box is fixed to the wall (we are on fibre) and the router is called the ‘Telus Wifi Boost 6’ (I can’t include a link here).
Garret - I don’t have an option for client isolation. I am able to connect to the MuSo with Chromecast and Spotify, so that does not seem to be the problem.
@Simon-in-Suffolk - thanks for the heads up. It all seems to be correct. I also tried deactivating the 5G band to force all devices to a single band, but that did not help. Again it used to work before though… it was just this firmware update that broke it.
And for the record - I did actually test with Ethernet. Same problem. This all started after the last firmware update. Naim tells me they have been unable to reproduce, and are suggesting I take it to a local dealer and/or warranty. Hopefully it doesn’t come to that… I think there is a firmware update coming out imminently, so hopefully that will solve it, but so far they have been unable to replicate.
I don’t think it’s likely to be Naim related, especially as you can connect to your Muso. Are you referring to a new firmware version for broadband router and/or wifi or device?
If so that sounds helpful, these sort of things often come about due to faults in these consumer network products.
It does sound like it is wifi controller/bridge related on your broadband router/wifi solution.
Unfortunately no, by firmware I mean a new firmware for the Muso 2 - the one that released a few weeks ago. It was right after that that the phone/tablet connection via Tidal Connect went wacky.
If it is wifi / bridge related on the router or home network, then I don’t think I’d be able to connect via Tidal Connect from my laptop, since both the laptop and the Muso are on wifi. Similarly, Spotify Connect and Chromecast / Airplay work fine from all devices.
If anything it is more likely to be the Tidal app, but Naim support has tested using the latest versions of everything and can’t replicate…