Since the latest firmware update, tidal has been unstable when I play through the naim app. It plays a few songs and then stop/goes/hacks in the music. It continues to play but sounds eg like buffer is out or the internet is unstable. The app then does not respond when I try to stop the song.
Tidal connect and spotify connect works, so I dont think its the internet connection. ND555 is connected via ethernet cable to a cisco 2960 switch. Firmware and APP are latest versions.
I prefer to play via the naim app to avoid playing device jump on a bluetooth speaker and to have the search across my own ripped collection and tidal.
naim support is also looking into this, but would be great to hear any similar experiences and fixes
I am not completely sure if it is available for Tidal, but you could have a look at the diagnostics page of your streamer. It will show a ābuffer levelā percentage, which may help diagnose the issue.
On my streamer it is at: http://ip address/naim/index.fcgi
Itās not always necessary to factory reset your streamer after an update, but Naim do recommend it. Thereās nothing to lose by trying other than a few settings you may need to reconfigure using the app.
I followed all input - router and switch reboot, factory reset of nd555, tried another device. It did not resolve the issue.
I got stubborn and found out that the songs that started the instability showed up in the naim app without the file type and quality. All songs that play well show eg flac etc.
I got idea to aim for 44/16 format as there are now so many variants. I changed settings in naim app for tidal to High rather than Highest level to get 44/16. This did not solve. I could hear the song in the tidal app but not via the naim app. I then changed playback settings in the Tidal app to High rather than Max.
Now it works. The songs that did not work before via naim app plays at 44/16.. To be sure, I could hear many songs in Hi-Res before also max via naim app but seems like there is a bug somewhere
i will keep monitoring. Have others experienced this?
I have a similar issue but mine only occurs during the evening. This led me to believe it was an internet issue but oddly all other streaming works fine at that time (Netflix, Spotify, Hi-Res radio etc).
I get the stop/start/"bufferingā issue whether through Tidal Connect or the Naim app (or mConnect) and also whether via wifi or ethernet. Have informed Tidal and they canāt figure out what is going on. Rather annoying.
Iāve kept my streaming quality set to high, but perhaps I can try to see if things get better on a lower setting. Iām loathed to do that as a permanent solution, but agree it could help determine a cause. What is odd is that the issue is present with Tidal whether the tv is on, kids all streaming on their ipads or the opposite whereby Iām the only internet user in the house.
When Spotify lossless comes to my country, I may consider it, but for several other reasons, Iād prefer not to.
Interesting. I have no such issues with Tidal. Both standard play and Tidal Connect work fine for me on my NDX2 .. no stuttering or stalling issues.
I agree if Tidal Connect works fine, then unlikely to do with your internet access, or local network.
So things that are specific to direct play are the streamer itself al Naim app.. however the Naim app does nothing once the track titles are spooled in memory.
Therefore worth resetting your ND555 to factory defaults and de,ETI g and reloading the Naim app.
If that does nothing, then one possible area could be your DNS or even your router NATing. So check your DNS on your router.. is that your ISP DNS.. should be optimum.. if it is try temporarily changing say to Google DNS such as ipv4 8.8.8.8 and 8.8.4.4
Try restarting your router.
Finally are you using ipv6 ? Does your ISP offer ipv6.. if so are your isp router settings at default, and your ND555 streamer assigned an ipv6 address. If so try disabling ipv6 temporarily on the routerā¦ if no ipv6 address on your router try enabling it by using default settings on your router.
IPv6 tends to work more efficiently for cloud streaming than ipv4.
yes - no harm.. I can only think its something like that if your DNS is working ok - ie streaming from Netflix/Amazon/Apple you name it is fineā¦ but you could always temporarily change your router DNS address, if it allows you, to the google addresses I posted above. You may need to power cycle your ND555 to pick up any new DNS address from your router if your router doesnāt act as a DNS relay.
Connect into your ND555 web page and select the diagnostic screen you should see v4 and v6 IP addresses if all is working ok
Your can connect to your streamer via your browser using its IP address or local DNS name - ie mine is
NDX2-[serial number].local
Yours might be ND555-[serial number].local
On the diagnostic tab - you can check everything that should be green is green. Anything that is red - I would discuss with Naim. Look at the diagnostic tab when you are streaming Tidal.. see what happens. When there is a glitch does anything go red?
If IPV6 looks suspect - then you can select toggle the IPv4 only button on the network tab
The issue might be with Tidal - but I suspect not. I have no issues - and if there is nothing on the āDown Siteā monitors itās unlikely. I use down downdetector.com and that can monitor Tidal from many locations.
I live in Denmark - I was wondering eg if their rights for hires or for distribution changes for smaller countries. I have seen the issue both on new stuff and also older albums/songs.
Does down-Detector monitor that or more if their server is down.
I am having exactly the same issue for some time and beginning to give up on the Naim app and connectivity issues to both Qobuz & Tidal. Having been streaming for some years with no issues using QB Muso 2nd Gen and Uniti Star. After recent updates over the last few months have noticed very poor connectivity issues via Naim App. Have taken it up with Naim / Qobuz / Tidal, only Naim replied with pretty much the same story about trying to factory reset etc, etc . You name it I have tried it and spent hours trolling through everyone`s comments just very frustrating when I want to stream Hi Res music. Have I gone backwards been using Apple Air Play plays perfect with no issues on Qobuz & Tidal [as does Chromecast]. Replaced my See The Light ISP router full fibre 360 mbps with TP Link AX55 [which is actually Sky Broadband, I am on on a new build estate UK ], can easily stream Netflix, BBc IPlayer, Amazon and in Dolby Atmos with no buffering or any issues. All my kit is hard wired round the whole house . Everything is fast & quick! Now at a loss, I have a ONFL network and have several options for other providers which I might try. Naim Qb Gen2, Naim Uniti Star, See the Light ISP , Iphone 16 pro. All firmware is up to date , been to my local Naim dealer but really not much help, apart from everything I have been told before to try.! PS [My Wife thinks I have gone nuts playing with a router]ā¦ā¦ā¦..
Sorry to hear SomersetSandy - but then seems I am not crazy at least lets keep eachother posted.
as I mentioned, for me its more stable after I cut down to 44/11 resolution, but will keep monitoring. And of course it should be possible to enjoy hires
lets keep eachother posted.