Thanks Lars, have just changed today my ISP provider and a much better router, will keep you updated if that makes a difference, running out of options after spending £`s on kit for Hi Res music, is it actually worth all the hassle….
!
did you look at the diagnostic page on your streamer when you hear issues? Had anything turned red briefly?
I will look at the diagnostic page, when back home.
The detector does not track tidal in Denmark. Looks otherwise like a really good tool
Many thanks
Lars
I would try the following. Log out of Tidal on the naim device and in the tidal app itself. Power down your network for 10 minutes. Power up router ending with your naim streamers.
Log in to tidal both in the app and in the naim app.
Will this help who knows but at least you have tried and it will take you 30 minutes or less.
When I used Tidal I would say connect was less stable than Qobuz is, but I did not experience problems with the Naim app. I switched to qobuz in the beginning of May 2025.
Claus
Given your (& my) location, It may not be a Tidal specific issue. I’ve seen much discussion about general bandwidth issues in Thailand, especially during the peak evening period. It seems to affect various overseas sites – but not all of them.
Tidal is pretty stable for me via Innuos Sense (less so with native Tidal), but I notice tracks often take longer to load in the evening.
I subscribed for one month, as I am on holidays, to discover some new music.
It freezes every 15 minutes. I just refresh the app and it comes back. Still on 4.8, don’t want to go to 4.9.
Yes, and I’m with True too… The kids can stream Netflix perfectly at the same time as my Tidal stream is stuttering. Turn off Netflix and the Tidal issue remains. Daytime I’m getting 600-1000 mbps. Evening it can go down to 20.
It will likely depend on the CDN arrangements Tidal have in your part of the world with respect to capacity. CDNs allow global efficient distribution of content, but the service provider generally pay the CDN providers for the expected capacity in different parts of the world.
BTW it’s general latency more than bandwidth per se that is important here., though there is a relationship between latency, throughput and network stack buffer size.
Unfortunately there is no easy way to measure relevant latency without a network trace/sniffer. Hint it is not the latency to Tidal.com.
Just a thought it might be worth trying a fast VPN to the US or Europe? No assurance that fixes it but it might be interesting to compare.
Thanks Simon. So basically it is possible that Tidal could just not have enough capacity here and that could be due to the ISP not having obtained sufficient capacity with the CDN provider? Assuming a higher Spotify demand here in Thailand and assuming that would consequently mean Spotify and ISP better manage their distribution with CDN providers, I may have to look at switching when Spotify lossless arrives.
if it is relevant it could be more about Tidal possibly not having enough regional capacity - and/ or your ISP having router congestion to the regional CDN providers like Cloudflare and Akami.
Without doing some route tracing logging one can’t be definite. Hence why I thought of comparing with a VPN path to elsewhere in the world to see if there is a difference…
However there are 14 CDN providers in Thailand - all based seemingly in at least Bangkok - so it if this is relevant - it might suggest limited CDN capacity secured by Tidal.
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Hi Simon,
i was in touch with naim and had to do a manual upgrade to latest FW. Somehow the nd555 said it was uptodate when I checked, but it was not.
I will now monitor the issue, have set resolution rate ar 44/16 for starters
In the diagnostic page there are indeed a few red dots
- Upgrade servers not available
- Tidal api url accessible
In addition it says ipv6 gateway and adr are not available. Do you have any experienxe with these?
/ Lars
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Hello again,
Playback continues to be unstable also with latest FW.
It seems to be a very basic buffering problem.
- Buffering speed is x2-6 of “nominal” speed
- During a song it buffers up to 50pct
- Often when a new song starts, playback is unstable as it builds up buffer for the new song.
How can this even be an issue in 2025???
Lars
The problem is even both for tidal and spotify connect. Spotify just stops after 3-4 songs.
the nd555 is basically useless on streaming and can only hear ripped songs and radio.
Before fw 3.10 never had a single problem. Nothing changed in setup.
Any ideas?
Lars
This is quite consistent on tidal. Runs fine for some songs, starts to buffer for next song while prior is still running, and flips normally to next song.
Then for some the early buffering starts late/when song ends. It takes 20-40 sec to buffer up and app becomes non responsive. Then need to restart app and eg go for radio…
Internet speed very stable thru out at 8x nominal speed. No other interferences.
Did anyone experience this?
Br Lars
Hi Simon
My ISP does not support IPv6 on the HFC/Coax network I am connected to.
the nd555 is set to dhcp and not ipv4 only. Is it better to try ipv4 only?
Tx Lars
You can try ipv4 only on the streamer and see if it improves..but you may find some buffering issues if you only can use ipv4.
I would get on to your isp about switching on ipv6 or consider changing. These days not supporting IPv6 is like trying cook with one hand tied behind your back… especially as far as streaming is concerned.
many thanks Simon! Will try to run with ipv4 only and see how it goes. Not sure why my isp does not offer ipv6 on hfc/coax
Br Lars
My Tidal streaming has recently become rather unstable. Until the last month or so it worked really well; I had no issues at all with my Innuos Zen 3 sending lossless and hi-res Tidal streams to my NDS.
Different story now, with Tidal virtually unusable at certain times of the day.
Plenty of commentary online about Tidal’s precarious financial health, so it seems a reasonable bet that this could be connected to the declining quality of service.
With the current rollout of Spotify lossless, I’m not sure the future is looking too bright for Tidal or their dwindling subscriber base.
Good point re Tidal.
For me the setting change to IPv6 has made tidal stable, but you are right spotify lossless is very interesting.
I need to figure out how to best use spotify connect. If I play on nd555 and then take a call, or pickup airpods, spotify jumps. Are people generally using a dedicated phone or tablet when playing w spotify connect?
I’ve had enough of Tidal now. It is unlistenable in the evenings. I’m trying out Qobuz and will wait for Spotify Lossless.