Hi folks, I have not long purchased a ex demo Kendo cartridge, love the sound. My problem is that when you lower the stylus onto the record with the lowering arm it skates into the record. I have tried various tracking weights and bias correction but it doesn’t help. Can’t really lower it by hand I am not steady enough.
Hope someone can help me with this problem. Many thanks 
Who changed the cart? This could be the problem. The arm bearings can be damaged by changing the cart without removing the tonearm.
I have had problems with my Ekos SE and it went back to Linn who rebuilt the whole arm, following arm lift problems which meant that tonearm swung out violently to the right. Bearings replaced and a load of other work completed.
This is a general cueing device.
As well as sticky bearings or faulty bias if have this in the position to look at from the front if the platform circled isn’t perfectly level then if lowering and the platform runs down hill it can kick the arm on to the record it’s the same but reversed if up.
Don’t know your arm but these do bend or flex if hurried in operation.
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Hi Dan, thanks for your reply. The dealer installed the cartridge. It is getting tiresome to try and cue the arm gently enough so I don’t have a problem, it works ok 1 in about 10 times.
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Take it back to dealer. I was surprised how much was wrong with my tonearm. It needs to go back to Linn via your dealer. My repair costs including carriage were £480. If you bought it new you have a 5 year warranty I believe.
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He has same arm as us.
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Easy bent. 
Thanks all your replies, I am going to persevere with it for another week and then I will have to get in touch with the dealer. I purchased the ekos new about 2/3 years ago.
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It seems like a bias or sloping platform issue it should look perfectly level.
Some photos may help.
That’s great news. Should be covered by 5 year warranty. Mine was away for about 3 weeks.
Really appreciate all your replies. Even though I have tried numerous combinations of tracking and bias, I will give it another week. Stressful business this hi-fi. Lol 
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I have just been through this process and it is stressful, until Linn fixed it and was told what was wrong with it. Best of luck!
Could the orientation of the arm be incorrect.
What happens when you drop the needle in the centre of the record.
Hi, I am not sure what you mean?
Sounds like bias mechanizm is kaput
What happens when you drop the needle halfway through the record.
When the arm is clipped in its rest, is the arm parallel with the side of the turntable.
Thanks Fatcat, I will have to have a look tomorrow.
I’d suggest:
1- take the mat off the platter, with the arm still in the arm-rest – put the cartridge/stylus guard on if worried, but this may means step 4 below may also require a tweak to the counterweight.
2- wind the bias back to Zero
3- position the arm towards the middle of the platter (with the arm lift still up).
4- adjust the tracking force gauge so the arm gets to ‘floating state’ i.e. it lifts very slightly off the arm rest – do this very carefully.
5- lower the arm rest, and the bar should fall (you may need to help it very gently).
Now, the arm should continue to float in free air, and if it rapidly heads right (towards the outer edge of the platter), this indicates the anti-skate is too aggressive, and there’s probably something awry. If, as your post suggests, yours veers inwards, something is very wrong!
FYI, Linn tend to build-in some anti-skate bias even when the gauge is set to zero, so some slow drift might be OK, but not a sharp drift outwards.
My EKOS SE recently went back to Linn due to aggressive A/S – the Linn dealer sending it back checked it and agreed something was awry and they couldn’t fix it.
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Thank you
Hopefully this will help other people with the same problem. Take care