Hi, I recently purchased a NDX2. I can’t turn off/dim the four lights on the front panel and they stay on regardless of whether the display is on or not. My dealer understands that this is due to the most recent software update and the issue now affects all NDX2s
Is anyone else having this issue? It doesn’t seem right that you can’t dim the lights anymore.
Thanks HH. The unit I have is a replacement unit (there was an issue with the screen on the previous one) and I was able to dim and turn off the lights the lights on that one.
My dealer told me today that he spoke to Naim and they said something about them using a different type of screen in the NDX2 which is affecting the ability to turn off / dim the lights on the newer units. He also said something about an update causing the issue but I didn’t quite understand. It would seem odd if you couldn’t turn off the lights on all the new NDX2s….
When I had mine, the lowest setting was really dim, but not quite off, which is what I thought you may have meant. Maybe things have changed; it would certainly be nice if everything other than the logo could be completely off.
I remember when Nigel (HH) invited a few forum members pre - launch for the NDX2 etc. Trevor the then MD was explaining the difficulty they were then having in nailing a production screen. Every time Naim had decided this is the one they wanted……the screen was obsolete, a very fast moving market vs the hifi industry.
The introduction of a new screen, is not a simple matter for Naim.
I’m having the same problem. I was told that it’s a problem with the last firmware update that affects some players but not others. Why some and not all? This doesn’t make sense to me, but they say they’re working on a new firmware update that will resolve the problem. I’m waiting.
I suspect that 3.8.2 is needed if a particular component (possibly the replacement display they fitted) requires it. This same situation applied to green screen legacy unitis and streamers a few years ago.