Unhappy with the new NAIM update

I do agree. Naim should have jumped on things far sooner and maybe issued a statement saying that they were aware of some customers with issues and they were investigating. That’s all that was needed.

5 Likes

Maybe they can let people update to a different signature sound who were not happy in the future thus leaving the rest to stay as they are due to the main update needed has already been done! Then They can have the choice? Until of course the next major update! Win win :wink:

1 Like

Was just reading the white paper on the ND 555. In the Upgrades in Product Specifications is listed ‘2 x 555 PS’ along with ‘Super Lumina.’

2 Likes

:100:
Well spotted and correct.

Glad you’re doing ok @Dan_M :+1:t2:

1 Like

Good to know but can I ask - do you mean a month from today?

I said earlier that I was being patient but tbh far from it. It’s bugging me everyday and my resentment just increases .

It would surely be a simple courtesy for Naim to present users with a temporary (optional) roll back option? Why should we have to wait for a month before we can enjoy music again? There is a perfectly good firmware that could be enjoyed now until the new firmware is released.

4 Likes

I wrote ‘at least a month’. You’re just going to have to be patient, whether you like it or not.

2 Likes

Do people need to join the beta group to get the inside information? It seems a bit unfair on the unhappy customers.

3 Likes

Absolutely (me), but if it doesn’t and makes things worse how many months/years will it take for the next software update to swing things in your favour as it’ll be to some extent random, and if yours then improves others may feel it’s worse.

While I appreciate there may be feature enhancements or important security fixes in newer firmware I do believe that we’re all grown ups and should be allowed to revert firmware on our products provided we accept such things are completely unsupported and probably not recommended in the case of network security.

If you choose a legacy firmware purely for SQ (and why not?) you cannot expect bug fixes/enhancements/security updates if as it seems any changes can affect the SQ. No different really than opting not to apply an update even if it’s advised for a variety of reasons.

4 Likes

I’m just trying to be helpful. I won’t do it again if it’s going to cause even more unhappiness.

5 Likes

So potentially more than a month? Crazy.

If the beta group have the ears of Naim people, could I respectfully ask that they ask Naim to consider giving customers (who want it) temporary access to the previous firmware?

Surely the least they can do. Then everyone is happy and it takes the time pressure off the software team to release the new firmware

7 Likes

That’s a very good point actually - stabilize the features/functionality and if to that point SQ has changed you at least have a stable starting point for that release. While beta testers (guilty) may find some of the betas stand out sonically it may not actually help unless that’s the last iteration of the beta apart from audio tweaks. Even then opinions will differ on SQ.

It’s not our role. If you want the previous firmware, you should ask for it. It’s not going to happen anyway. Perhaps if you accept it will take a while, things will sound better. All the time you keep telling yourself there is an issue, you’ll only upset yourself. Just relax. It will all come good.

6 Likes

Exactly. While we may have views, it’s Naim’s responsibility to tune their products to give the sound they want.

2 Likes

I actually think that as a minimum would be a great compromise - I’d rather see many older firmware versions available to reinstall on the product support site, however at least give people the option to revert to what they like the day/week/month before - you could A/B sonically/feature wise if you needed to. You might find newer features were game changers or you might find they were not important and you preferred the previous sonic signature and could just decide to stick with that version going forwards.

5 Likes

Ideally it should be relatively stable though.

Always swings and roundabouts.

Several of us were quite frustrated with SQ signature changes on the Nova in the early days with different firmware releases.

The flip side of stability in sonic signature is that you might miss out on newer features sticking with older firmware.

I’ve demoed NDX2 a few times at home - first time it was a fair bit ahead of the Nova (used unconventionally as a source via analogue out). Last time I tried this the margin (or my hearing!) had narrowed significantly so a planned NDX2 purchase didn’t happen - NDX2 still ahead of the Nova but the difference seemed to have narrowed with the then current firmware. I would still prefer an NDX2 but felt that unless I also added an external PSU to it, the margin of difference was difficult to justify. Chances are had the NDX2 been available earlier I might have got that instead of the Nova, but Atom/Nova scratched an itch when a lot of my system was in storage.

This is not something that can be rushed
Just take a look at Sonos software update from last May, which caused a degree of grief to most owners and cost Sonos millions! - and is still not completely fixed, from what I read.
In the whole world of Naim owners, how many are unhappy?

I’m pretty sure I remember a beta group member suggesting they can choose which firmware they use.

Presumably once they have tested a particular firmware they must be able to reinstall the firmware that will eventually be superseded.

2 Likes

Not even close.

3 Likes

My message didn’t come through I believe :kissing_heart:

2 Likes