On switching on my Unit Star this morning, the display remained black and displayed nothing! Using the remote and the app on my iPad i have determined all functions are working other than not having any display. Tried rebooting ( un plugging mains supply) and also reset to factory settings but still the display is unresponsive. My current firmware is V3.8 so I have the latest I believe.
Does any one have any fixes or suggestions to have the display resume operation?
Thanks for the reply, yes that too is my conclusion! I have now also contacted Naim on the customer support site and have a registered ticket awaiting a response.
I’ll post their response and suggested way forward to have the unit back to normal.
Thanks again for the reply.
So 3 weeks later and the `Uniti Star is back and now display working correctly. Naim indicated a faulty P800 part as being the culprit. I used SevenOaks sound and vision in Yeovil to return the unit to Naim and they have been so good and helpful. A big thank you to them.
Just as a note, the “Ticket” response made from Naim at the time of the fault being reported not them, still goes unanswered, they can repair items quicker than responding via email!
I would guess that the support email is probably swamped. As ever, with a fault or issue such as this it’s best to go via your dealer. Glad you got it sorted.