I’ve been getting an increasing number of instances when my Uniti Star simply loses connection to the app, making it either stop streaming mid playback or continuing to play but not controllable via the app. The only solution I’ve found is turning it off and on at the mains. has anyone else experienced this or any suggestions?
This is happening once or twice every 5-6 hours of playing
Have you restarted your router first ?
Yep
Is your Uniti Star connected via ethernet cable or wireless?
Wireless
Is it possible to connect it with a long ethernet cable to your router and see what happens?
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One thing I’ve encountered with Atom/Nova, while I had them running of WiFi on the 5GHz range:
When the router decided to switch radio-channels (either due to “optimizing” the radio usage dependent on surrounding networks, or - more often - due to avoiding weather radar sweeping through the area), the Unitis followed, but not without interruption. I.e. they had to “reconnect” to the WiFi network, which e.g. broke internet radio streams.
I ended up putting them into my 2.4 GHz network (using separate SSIDs for the 2 radio bands), and never had the problem again. (Even though, there is less bandwidth available in that range and much more traffic from the surrounding.)
This actually started for me, after I got a new (better) router - the older one just did not support the radio bands affected by weather radar, so it never switched channels. 
Another thing I did very early on, was to “freeze” the IPs of my Uniti devices (and most other things in my network), so that they don’t jump between different IPs upon changes.
(Still using DHCP on the client, but telling the router to reserve and always hand out the same IP to the same device. Of course there’s auto-detection mechanisms in place to find the devices, but if you can always find them on the same IP, it cannot hurt robustness and snappiness.)
Connecting to Ethernet, and checking, if the problem persists, is also a way to narrow it down to being “WiFi related”. (Which may or may not be the case.)
This is of course a bit incidental. (WiFi just depends on so many parameters of the network, traffic, routers, configuration/features, surrounding environment, distances/material in between, … - and that’s before adding meshed-networks, network “optimizations”, SW glitches, HW defects, etc.)
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Had mine about 4 years and it’s never done that at all,
Rock steady connection on WiFi.
Not really feasible as the modem is in aa different room to the hifi
I just received my new Nova & having exactly the same issue. I have a Muso gen1 on the same WiFi network that hasn’t had any issues at all. Would appreciate some support too!
Describe your network: router, wireless or wired?
350mbps fibre broadband
Ubiquiti wireless access points connected to central rack by Ethernet
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Maybe @Simon-in-Suffolk can advise or help.
What WiFi protocols does your router use? Does it support older WiFi protocols such as wifi4 on all frequency bands?
You might want to increase the compatibility setting if your WiFi router them.
Unfortunately it does sound like some sort of interoperability issue between your Naim and your WiFi.
Ubiquiti APs and BT Home Hub are known to usually work well with Naim products.
Spoke with Naim today who have been very helpful. Ethernet works fine, problem seems to be specific to high-res audio over WiFi. Spotify works fine, Tidal causes it to disconnect, Qobuz similar, high res radio was fine until I switched back to Spotify & it crashed / disconnected.
Will be back onto Naim support but any suggestions also welcome 
I should add: I have a gen1 muso also connected by WiFi that exhibits none of these issues.
It does sound an issue with product… let Naim support deal with it… there might be a fault.
Update: I must say Naim technical support have been fantastic.
The likely cause of my issue is our home network setup, specifically having wireless access points. Apparently these can have an unstable connection, which explains why ethernet worked fine & Spotify over wifi was low-res enough that interruptions mattered less.
Naim suggested rather than trailing ethernet cables everywhere, I try a power line (I went for TP Link) to use the mains to connect directly to our switch (which in turn connects to our router).
This worked suprisingly well and I have been streaming music uninterrupted from Tidal the the past couple of hours.
So at the risk of counting chickens, I think this has sorted it!
Joel
Someone on the support desk said this? Uh oh, it’s really the last resort solution as they can inject noise into the system.
Really? I was using that until last December. I than decided to switch to WiFi, because @Simon-in-Suffolk mentioned that it generates a lot of noise on the mains. It was one of the things I did to make my system sound better and I am happy that I completely removed the powerline adapters.
I also got rid of any repeaters, additional access points etc. a long time ago. Just the modem of my ISP, which also provides WiFi and that’s it. Much better.
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