You can buy a second hand Innuos mini, for less than the price for Unitserve repair at factory. And it’s much more friendly and up to date.
Perhaps its time to just rip out innards and replace with a Raspberry Pie and big SSD drive, and then you have a serviceable and upgradable modern streamer
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Good idea, either a Raspberry Pi, or a mini ITX
After you changed the battery, did you reset the BIOS to Naim defaults? It won’t start up if you didn’t.
I have, yes. Tried multiple times. Also saved BIOS changes before exit. The first reboot after changing the battery displayed this on the screen: Building DMI Pool … Success
Followed by a blinking cursor for about 5 minutes, I then switched off again.
There is a thread on this forum about a rebuilding of indexes that took a long time before that person’s unit started up, not sure if that is perhaps the case here?
If you have a display hooked up to the Unitiserve then you should be able to see what stage it has got to. This is sounding more and more like hard disc failure to me.
Presumably you can go into the BIOS and using the Naim defaults, just change the boot location to CD-ROM?
And in case he has any ideas, seeing as this Unitiserve is heading for the dump as you are so far from Salisbury, maybe it’s worth seeing whether @NeilS has any other advice to offer.
Most of the story is in another thread Neil -
Another thought, have you thought of removing the drive, and plug it into another computer with a USB adaptor, then try a repair (FSCK) on that drive?
That’s the plan, but I was hoping to boot directly via the CD drive without having to remove the hard drive.
You’ll probably want to run a SMART check on it first. Is it not CHKDSK for windows?
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The drives are in the correct locations in the BIOS & as you have found the boot order cannot be modified.
If the boot is stalling at DMI pool, then the system is not progressing as far as the POST & would suggest a motherboard/RAM hardware issue.
Regards
Neil.
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Then, if the ram is in separate slots, take it out and reinsert it. An old trick needed after transport sometimes.
The Unitiserve comes from a 2006 design that was intended for the NaimNet range of products. NS01, NS02, NS03, then Hifi product HDX and finally Unitiserve. The server software was mainly done by a company called Digifi who are no longer in business + Microsoft dropped support for XPE ages ago. We managed to sort a software update out about 3 years ago to keep these old servers going, as Rovi (metadata provider) closed down their cd lookup service and broke things in the process. The tech industry just assumes software and hardware has a far shorter shelf-life than hifi.
Some easy diagnostics steps based on you have done the bios battery already:
- pull the Naim pci soundcard (yes, we made & designed our own!), see if that helps matters
- re-seat the ram stick
- check the main hard-drive in a usb caddy on another pc - it’s ntfs formatted
- If you’re handy with a soldering iron change the electrolytic caps on the mainboard - they dry out.
Regarding the locked bios, as an embedded product we had to put a few layers of protection in to minimise easy hacks on them. It’s not intended for end users to customise or as an open development platform.
Of course our service teams should be able to quote to repair it, but if the device was sold for parts / non working state then it is probably financially not worth having it repaired. Computing has moved on a long way in 15 years.
Hope that helps
Steve Harris
Software Director
Naim Audio Ltd.
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Thank you for the info, Steve. It’s good to have a better understanding of the architecture and configuration, and I get the reasoning behind protecting your investment as well.
I’ll try out some of your suggestions and revert.
Hi Steve
I hope it is OK if I kind of capture Johan’s thread. My dealer just offered me a UnitiServe (2TB), it is an unused, like new device that has been in his storage since it was delivered. So far, so good. And I have been given some time to test it. I run it with my SuperUniti.
First question is related to the software: your website indicates 1.7b as latest update, but this particular one lists 1.7cRC1 as its suftware. Is that the most recent version?
Second question is about the UI. I can install the Desktop Client, but the first thing it tells me is that the “music server” (which I assume to be the Unitiserve) runs a newer software version and that I should update “this application” (which I assume is the Desktop Client). Is there a newer version of the Desktop Client than indicated on your website (4.0.16.1180)?
And, is there any other UI so I could edit album information, details like composer, genre etc.? The Desktop Client only allows me to edit Album Name and Artist. There is access to the data through Windows, but trying to edit results in an authorization issue, I do not have the “Adminitration Rights” to edit my CD-collection. Kind of odd.
Last question: the unit gets relatively warm, is that nomal?
I really would not bother to ask, but the CD-copies are just brilliant. I do understand there is no more support, and if the unit breaks down I am in trouble, but I am thinking of buying the UnitiServe, rip my entire collection, do a good copy and then, if the UnitiServe ever breaks down one day use that copy on a NAS.
Thanks for your advice and
Best regards
Matthias.
Remember to save the ripped copies in Flac format and not WAV otherwise the nas copies will be useless without a working unitiserve.
Hi Matthias,
For 1.7c desktop client contact our customer support desk. They can provide it. The 1.7c release was originally intended for the dealer network as there was a degree of support needed to ensure servers upgrade correctly.
ref warmth - yes - most of the heat comes from the hard-drive that is thermally bonded to the chassis.
Best wishes
Steve
The 1.7c RC1 is I believe identical to 1.7c except for the RC1 tag, so no need to do an update.
But the fact it has 1.7cRC1 on it means that someone has had it out of the box and put that on it. Naim had stopped manufacturing Unitiserves several years before 1.7c came along. I wonder how new it is really, unless the dealer has just put 1.7cRC1 on prior to offering it to you.
The new version of the Desktop Client is on the update disc Steve refers to.
Editing stuff on Unitiserves is a whole other subject. It depends exactly where and how you have put the files on the Unitiserve.
Thank you Steve.
@ the Rooster: the device itself is on 1.7c, I was inquiring about the Desktop Client. Mail to supprt is in their inbox.
@David: yes, he must have played with it, but given the sealed instructions and CD I doubt it ever left his shop. And about the editing, after some more reading here I am afraid that is the price one has to pay.
Seems I have to find mysely an acceptable €-amount now 
If only the rips weren’t that good…
Best
Matthias.
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@Stevesky - could you please confirm whether a mini ITX motherboard would fit in the UnitiServe enclosure?