A chap knocked on the door the other day asking to read by meter for British Gas - I declined as I was working upstairs and had lots of heavy stuff in front of the cupboard with the meter in which I’d have struggled to move quickly.
Months ago I had a ‘reminder’ from British Gas having never received a bill. I used to get email reminders/bills but looking back these stopped after November. I was unable to access my online account as it did not recognise my email address. Spent ages in Feb trying to talk to someone, eventually got through and was told it was a ‘back end’ issue they could not fix but would escalate to someone who could - never happened.
Tried again today as they needed a reading, 30 minutes on the phone only to be told the email address is correct on the account, they were unable to update to a different email and avised me to use ‘chat’ on the website - automated ‘Cosmo’ connected me to an agent who promptly disappeared. Next attempt more successful, managed to chat to someone who started with the usual clear your cache, try a differnt device, so explained this should have been fixed months ago. They are trying to escalate but it may take a few days.
What a poor company they seem to be.
Next SSE, a call the other day when working to arrange a Smart meter - ‘no thanks I replied not interested, plus I’m working right now’. ‘Can I call you back?’, ‘No thanks’. ‘I can call you at a convenient time…’, ‘No, I don’t want a smart meter, they are not compuslory’.
Today an unsolicited text from SSE asking for a meter reading, I normally ignore these texts as they go to unknown senders. Gave in, went to the website link, added the meter reading - ERROR, this account cannot be found.
Next tried the SSE phone meterline - tried twice, but no, ‘this account cannot be found’. Transferred to somewhere overseas. ‘You are calling to give me a meter reading?’, ‘Yes I am’, ‘You can do it online if you want to…’, ‘Can’t I simply give you the meter reading?’, ‘oh, ok if you like’.
She took the meter reading, then it was ‘We are installing smart meters, when can I book you in?’, ‘No thank you, I told you the other day I don’t want one…’.
At this point was told by Mrs AC I sounded rather shirty. Time to put these bills in her name maybe.