I purchased my NDX 2 together with a Unity Core last February in Switzerland where I live.
Since then I have had quite a lot of issues with both of them.
So far the screen on the NDX 2 has been freezing for some four times. In play mode it gets stuck on different albums I played. After disconnecting the power cable and waiting for some 30 seconds the streamer works well again.
I’m experiencing a short, hard click from my speakers when selecting a track via Spotify, internet radio or some tracks on the UnityCore. I get this when I am skipping through tracks via the NAIM app or via Spotify. I am WiFi- connected via an iPad to the NDX 2, the click isn’t very loud but certainly noticable and very annoying. The set up is NDX 2 into Unity Core and a Revox integrated amplifier which has to be replaced by a Supernait 3 for Christmas.
Two months ago the Core didn’t play any music from the 1TB SSD, mounted in the caddy tray. The Naim app showed the total content of the SSD (some 1008 CD’s with 634GB) but the NDX 2/ Core combo didn’t want to play it. After a weekend of trying /removing SSD’s and replacing it by the previously used 500GB SSD which didn’t function as well, so finally a total factory resetting on both devices was carried out. Since then it works stable.
Since today the NDX 2 plays music supplied by the Core or Spotify via Bluetooth but Internet radio went completely out of service. The favourites are shown, but none of them can be played. Even after two resets with disconnecting the power cable the situation stays the same. Very annoying. Maybe some of you can try to solve the problem?
All in all the NDX 2/ Core have caused some 14 (different) issues as described above in just 9 months which is way too much in this price class. When adding the Supernait 3 in combination with a Lab12 Gordian net conditioner and Focal Sopra 2 the money spent on the whole system would easily get you a new car and you don’t want to have that number of breakdowns during the same time either.
The latest software update didn’t solve another problem as well. “Foreign” recordings which have been downloaded to the integrated SSD can’t be removed via the Naim App even if the new update should have made that possible. It doesn’t.
Greetings from Switzerland.