VTuner And Firmware Update Issue

Streaming Audio
1

Hi.

I have a Muso QB1 and have been trying to upgrade the software so that I can use the new Naim internet radio service.
I have updated the app.
The Muso is on the same network as my phone.
The Muso is on a wired network.
However, when I tap on “search for updates” in the app I get the following screen.

1000014211
10000142111080×2340 94 KB

The white light just keeps going in a circle and then the page closes down.
Has anybody else experienced this and if do how did they fix it and download the new firmware?
Thank you.

2

Have you tried unplugging it from the wall, waiting a bit and trying again?

3

Thank you for the suggestion but unfortunately it did not work.

4

And what is your firmware actually ? Can you post a screenshot ?

5

Hi.
The streamer version is 2.0.00

6

ok so you should find the new firmware 2.1.1 :frowning:

7

Hi.
Cannot find it, please see my original post.

8

Roger which country are you in?
Do you have any firewall / vpn active that might be blocking access to Amazon aws?

9

Piggybacking on your question if I may, I did manage to update my Gen 1 MuSo QB though it is a little unstable, but is there any reason why Radio 3 has to be at a much lower level than other BBC stations? I have to crank up the volume quite high and then remember to turn it down again if switching to something else.

10

Hi.
UK.

I do not have a VPN or a firewall on the router.

11

Strange; the new firmware was published on the 7th, so your qb should see it’s available.
I guess the options are; plug it in on a completely different network. Or ask support@naimaudio.com

12

yes and this is why I post a :frowning: smiley

have you try an hard reboot ?

13

Hi.

Ah. I see, my mistake.

What is a hard reboot?

14

Hi.

I do not have another network.
It can play music, Upnp from my NAS, via the data point it is plugged into, if that helps.

15

Have you tried deleting the App from your phone and then re-installing it?

16

I meant friends house or work location.
But reinstalling the Naim app is a possibility.

17

sorry, I would say, a factory reset.

18

Hi.

Unfortunately I do not have any friends with available networks.
I work for a local authority so trying their network would mean instant dismissal.
I will try reinstalling the app.
Thank you.

19

Hi.

Is that pressing the reset button in with a paperclip?

20

Hi.
I have reinstalled the app but still the issue exists.