Wifi connection problems after last firmware upgrade

hi,

I have 2 products naim : atom & uniti star.

Starting from last update, I can’t connect to network via wifi

I tried many times to connect, the password is correct, but

the connection is impossible

I have tried with another router, no connection
I went to my shop where I have bought the Naim,
and the problem was not solved

Can you help me ?

regards

francesco

Have you tried disconnecting your Naim equipment from mains power, then re-boot your Modem / router.
Wait for that to finish starting (5 minutes usually) then reconnect your Naim equipment and see if it works then.
Sometimes, deleting the app from your phone or tablet / iPad and reinstalling it can help as well.
The only other thing I can think of is to perform a factory reset to your Naim device.

1 Like

I have already done everything you wrote, but without results.
Also the factory reset

1 Like

Rebooting my router worked for me.
D

1 Like

When you have factory reset try setting up the item as a new device using the Naim app rather than the front panel or remote (and with the Naim app connected to the WiFi network you want to use). That has worked for me

Also had this problem…but only the Muso 2 …our original Qb was not affected
Tried everything possible…power down …remove and add as new product to no avail.
What did sort the problem was to unplug the router for five minutes and re start….hoping that I am not tempting fate posting this as to date no other issues have arisen.:grin:
Steve

All good here, Muso2 and ND5XS2, odd ? UK and Germany
Martin

Thanks a lot Jonathan.
Problem solved
regards
francesco

Good to know. Happy listening Francesco!