Wifi connection problems after last firmware upgrade

[bibliopozzo]

hi,

I have 2 products naim : atom & uniti star.

Starting from last update, I can’t connect to network via wifi

I tried many times to connect, the password is correct, but

the connection is impossible

I have tried with another router, no connection
I went to my shop where I have bought the Naim,
and the problem was not solved

Can you help me ?

regards

francesco

[Blythe]

Have you tried disconnecting your Naim equipment from mains power, then re-boot your Modem / router.
Wait for that to finish starting (5 minutes usually) then reconnect your Naim equipment and see if it works then.
Sometimes, deleting the app from your phone or tablet / iPad and reinstalling it can help as well.
The only other thing I can think of is to perform a factory reset to your Naim device.

[bibliopozzo]

I have already done everything you wrote, but without results.
Also the factory reset

[Dashing]

Rebooting my router worked for me.
D

[JonathanH]

When you have factory reset try setting up the item as a new device using the Naim app rather than the front panel or remote (and with the Naim app connected to the WiFi network you want to use). That has worked for me

[Stevew]

Also had this problem…but only the Muso 2 …our original Qb was not affected
Tried everything possible…power down …remove and add as new product to no avail.
What did sort the problem was to unplug the router for five minutes and re start….hoping that I am not tempting fate posting this as to date no other issues have arisen.
Steve

[Martinzero]

All good here, Muso2 and ND5XS2, odd ? UK and Germany
Martin

[bibliopozzo]

Thanks a lot Jonathan.
Problem solved
regards
francesco

[JonathanH]

Good to know. Happy listening Francesco!

[gad95]

Wanted to add to this thread to share what happened with my Uniti Star’s network configuration when updating to a new Sky router yesterday. This required a change to the WiFi SSID and password. There is a new and unexpected (for me) behaviour in the Star’s network configuration process, certainly since the last update to Uniti system firmware version 3.10.0 (5998).

I’ve had my Star for nearly 10 years now, going through many firmware versions. I have also changed WiFi routers, SSIDs and passwords numerous times in that period, and always did this using the Uniti remote control selecting either
Home > Settings > Network settings > Network Setup
or
Home > Settings > Network settings > Wireless Setup

In the latest case yesterday the Star surprisingly and consistently failed to authenticate with the new Sky router despite the new router’s SSID being detected in the Star’s network settings scan, and me supplying the correct password through the Uniti remote control. I tried power cycling the Star and the new Sky router, used factory resets, etc, but the Star would not authenticate with the new router. Also tried avoiding the password step by using the WPS button on the Sky router. I even hardwired the Star to the new router and that worked fine. But ethernet cabling the Star to the router is unacceptable for me. Has to be WiFi in my case.

The failure occurred after entering the network’s new password. You get the message Failed to join network on the Star’s display.

All other devices in my house connected to the new Sky router with no problem, either by manually supplying the network password, or by using the WPS button on the new router. I even tried going back to the original Sky router in case the new router’s security was hitting an incompatibility with the Star. This step also failed.

Following JonathanH’s suggestion I then used the Naim app on my Apple tablet to connect to the Star. Note, the Apple tablet had successfully joined the new network. Connecting to the Star from the Naim app then failed because, of course, the Star was not on the new network. However, I then used the Naim app’s Add New Device function and selected Uniti Star. This detected my Star and prompted for the network password from within the Naim app’s user interface. Supplying the new password through the Naim app was successful and allowed the Star to join the new network. Thank you JonathanH!

In conclusion, if you have to update or change your Wifi router, you will probably have to change the SSID and new password on your Uniti system. If you do this through the Uniti remote control and your Uniti fails to join the new network, then use the Naim App to enter the new Wifi password.

[Blythe]

Or change the SSID and password of the new router to match the old one’s settings.
That way, nothing should need re-connecting to the new wi-fi router.

[gad95]

I agree, changing the SSID and password to match the previous WiFi router’s SSID and password may have been a workaround for the Star in this case. I considered that but didn’t use it because:

1. About a dozen other WiFi devices in the house, including mobile phones, laptops, tablets, Sky Q and mini Q TV boxes, and even the Ring doorbell had connected successfully to the new Sky router. Only the Naim Star failed to join the network.
2. The new Sky router is an upgrade to the “Sky Max Hub” This has the WiFi SSID and password embossed on the white casing. I didn’t want to paste a label with an altered SSID and password over that.
3. If/when I move the Star to another location requiring a different SSID I would face the same problem again.