WiFi not working on Unity Atom HE

Hello,
I have just bought the Unity Atom HE + Focal Utopia and the sound is marvelous!
However I have a BIG problem. The wireless set up is not working! It works perfectly when I am connecting with cable. I can stream with Qoubus and from my home library with Roon.
When I try to set up the wireless network using the wireless set up and selects wireless setup and follows the instruction to activate wireless setup and select start: It says starting wireless setup, next step, wireless set up is active: I do not see my networks at all its completely empty. I can’t select start! I am stuck. I even tested at my fends home. The same result! So it should not be anything with my WiFi setup at home…

Have you still got the Ethernet cable connected when you try to configure WiFi?

ATB, J

I have tried both ways . No difference

For the (considerable) amount of money that you’ve spent, it’s definitely time for back to the dealer’s for an immediate replacement or refund at your discretion.

ATB, J

1 Like

One other possibility, there was an issue with WiFi setup a while back which was solved by a firmware update, so worth checking your firmware is the latest. Alternatively, the issue that occurred previously could be avoided by setting up WiFi via the app rather than the front panel. That would also be worth a try if you’ve been using the front panel. I hope you get this resolved.

In my opinion WiFi is not the way to go. Always go with the cable for best result. My HE works flawlessy with cable. :slight_smile:

But that’s not to say that it shouldn’t work flawlessly with WiFi too………

ATB, J

Hi Tony, it sounds like you are selecting the WAC setup from the menu using the remote. That is used for set up in conjuction with the app.
If you wish to set up wireless via the remote & front panel interface, disconnect the Ethernet cable, go into Network Settings - Network Setup. It should then search for wireless access points.

Regards
Neil.

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