Here’s one. After 10+ years of faultless Plus Net broadband I’ve just upgraded to FTTP with BT. I would have stuck with PN but they don’t provide it here. Various reports suggest that BT FTTP suffers dropouts, but I went with them anyway as the only show in town, and every provider will have a disgruntled customer.
It’s been in for 2 weeks, it works, all was well till the other night when Boy #2 reported that ‘the wifi’s gone down’. Checks showed it all had, no cnxn to the outside world and no internal connections on the LAN either. A fruitless 2 hours of resets, prodding, waiting for the BT helpline to respond etc didn’t solve it, but replacing the Smart Hub 2 with the old Plus Net supplied router did, instantly. The SH2 was very hot to the touch too when I unplugged it.
Based on that, two questions:
Has anyone else encountered issues with the SH2? Drop outs, hot, and also it’s not plug & play with devices connected via ethernet - it just doesn’t connect in the way that the Netgear router does. Things have to be powered up in sequence or they don’t exist on the LAN.
I’ll get on to BT Cust Support and request a new Smart Hub, but the better option is to get myself a decent router with wifi. Any recommendations? It’s a fairly basic setup with a couple of 8-port switches hanging off to feed different rooms in the house via ethernet, and a handful of wireless devices coming and going.