At the best of times, the performance of my NDX and FOCALnaim app can only be described as ‘adequate’, but last night it packed up completely. I never got past the ‘Can’t see your product?’ message. This happens on most occasions, and I have to restart the tablet I use, and sometimes switch off the NDX and on again, as well, but I do get the service after some ten minutes of effing and blinding. But yesterday, nothing. Today, nothing. Any thoughts, please. I’ve used the NDX most days since august 2024.
That must be very frustrating. It’s not much help to you to know that many/most people don’t have this problem. It’s of course possible that your particular NDX has a fault, but that doesn’t seem the most likely explanation. More likely is that there is a specific issue with the way your home network operates that is causing the problem. That being so, to get useful advice from this very knowledgeable forum I think you will need to give some basic information about how your network is arranged (wired Ethernet or WiFi, what is the router, what is your app running on etc) and folks here may very likely be able to help. One initial step would be to see whether you can play an internet radio station from the NDX’s front panel (ie not using the app)? I hope you’re able to solve this.
How is your network configured?
Thanks for this. I’ll go and work out the answers to you questions asap. I am of the mind that Naim products should work once they have been installed and any difficulties should be clearly remediable from the copious documentation. The main point of my question is, if the setup has worked adequately for most days in the past eighteen months (say, on 500 occasions), why does it suddenly not work? Is it a change to the softwaee? (I noted that when Naim Radio was added to to the app, Tidal worked more poorly. (I have never used Naim Radio.)
Sorry to state the obvious, but are you up to date with NDX software, Naim app, and tablet OS?
I also use a tablet specifically an iPad to control my system via the Naim app.
I used to have this problem due to a poor Wi-Fi signal to my iPad, combined with a wireless access point that was antagonizing my Verizon router.
I’ve since improved my Wi-Fi signal by getting a Verizon Wi-Fi extender and subsequently had no issues with my streamer, not being recognized by the Naim app
There may be other factors going on in your set up as well, but I wanted to share my own experience
Best of luck, David
Has your router done an automatic update, or is it quite old and possibly failing?
I used to suffer occasional disappearing products but once my home network was sorted, it now works a treat.
I once “upgraded” to a newer ISP router which proved disastrous with constant drop outs.
In the end I paid for a technician to come and install a good, reliable third party solution with all access points seamless and nothing dropping off.
FWIW: ever since the Naim app became the Focal/Naim app I have the same issue on occasion with my Atom (which is hardwired to my ethernet LAN), where the app fails to recognize Naim streaming devices. My network functions just fine otherwise for both the ethernet LAN and the Mesh Wifi, and with everything else I have on it.
The Naim app is flakey. Fortunately for me I only use Roon with my Atom (and Mu-so2 + Mu-soQb2), so I don’t need to use the Focal/Naim app for anything but configuration.
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