At the best of times, the performance of my NDX and FOCALnaim app can only be described as ‘adequate’, but last night it packed up completely. I never got past the ‘Can’t see your product?’ message. This happens on most occasions, and I have to restart the tablet I use, and sometimes switch off the NDX and on again, as well, but I do get the service after some ten minutes of effing and blinding. But yesterday, nothing. Today, nothing. Any thoughts, please. I’ve used the NDX most days since august 2024.
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That must be very frustrating. It’s not much help to you to know that many/most people don’t have this problem. It’s of course possible that your particular NDX has a fault, but that doesn’t seem the most likely explanation. More likely is that there is a specific issue with the way your home network operates that is causing the problem. That being so, to get useful advice from this very knowledgeable forum I think you will need to give some basic information about how your network is arranged (wired Ethernet or WiFi, what is the router, what is your app running on etc) and folks here may very likely be able to help. One initial step would be to see whether you can play an internet radio station from the NDX’s front panel (ie not using the app)? I hope you’re able to solve this.
How is your network configured?
Thanks for this. I’ll go and work out the answers to you questions asap. I am of the mind that Naim products should work once they have been installed and any difficulties should be clearly remediable from the copious documentation. The main point of my question is, if the setup has worked adequately for most days in the past eighteen months (say, on 500 occasions), why does it suddenly not work? Is it a change to the softwaee? (I noted that when Naim Radio was added to to the app, Tidal worked more poorly. (I have never used Naim Radio.)
Sorry to state the obvious, but are you up to date with NDX software, Naim app, and tablet OS?
I also use a tablet specifically an iPad to control my system via the Naim app.
I used to have this problem due to a poor Wi-Fi signal to my iPad, combined with a wireless access point that was antagonizing my Verizon router.
I’ve since improved my Wi-Fi signal by getting a Verizon Wi-Fi extender and subsequently had no issues with my streamer, not being recognized by the Naim app
There may be other factors going on in your set up as well, but I wanted to share my own experience
Best of luck, David
Has your router done an automatic update, or is it quite old and possibly failing?
I used to suffer occasional disappearing products but once my home network was sorted, it now works a treat.
I once “upgraded” to a newer ISP router which proved disastrous with constant drop outs.
In the end I paid for a technician to come and install a good, reliable third party solution with all access points seamless and nothing dropping off.
FWIW: ever since the Naim app became the Focal/Naim app I have the same issue on occasion with my Atom (which is hardwired to my ethernet LAN), where the app fails to recognize Naim streaming devices. My network functions just fine otherwise for both the ethernet LAN and the Mesh Wifi, and with everything else I have on it.
The Naim app is flakey. Fortunately for me I only use Roon with my Atom (and Mu-so2 + Mu-soQb2), so I don’t need to use the Focal/Naim app for anything but configuration.
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Got a Superuniti, I got the same problem.
On a typical day the unit stops playing (Tidal streaming and radio streaming) without prior notice.. silent.. i need to either restart, or select another source and it reboots itself.
Lan wired, all new updates, iPad and iPhone naim app latest updates perfect wifi reception.
Dealer says, live with it, in store demo is the same, sometimes it goes awol.
Mine restarts 5 times a day easy.
Anyone an idea?
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Some things come to mind that are worth checking:
- If you haven’t rebooted the router for some time, it could cause connection problems. So that could be an option.
- Have you tried a hard reset of the Uniti? If not, that may be worth the try
- The dealers answer sounds somewhat silly, because this is supposed to work properly. Are your dealer and you with the same provider? Maybe their way of operating (switches of channels, et cetera) has an influence.
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On my NDX, streaming from Tidal very rarely stops in midtrack. However, in classical music recordings, long stretches of music are often divided into many tracks and it is infuriating when the music stops at a climax. My dealer says these problems with the app are well known, as does my brother’s dealer. However my dealer agrees my problems are worse than average (the NDX has been unresponsive for 13 days) and is going to check the unit tomorrow, so we shall see what he says.
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Ai that is much worse then my unit, hope for the best.
I have the same problem on the dropouts, sometimes it plays the whole day, and then it stops, reboots and it is “up and running” in 30 sec or so.
Thanks for your reply!
I do a hard reset every now and then, without succes.
The router is updated and reset, same with all that goes from router to switches etc.
No succes in that, it works directly after all resets, could be 2 days or 50 sec and it just stops playing and can not be found in the app. Reboot is the only way to get it back to life.
Dealers says this happens without any reason on their systems as well, just not so much as on mine.
They have a different kind of internet connection and supplier.
I am clueless
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Noticed that you’re living in the Netherlands like I am. Which provider do you have? I have switched from Odido glass fibre to KPN glass fibre last year. With Odido I had more troubles (although not as bad as your story tells). KPN has been pretty smooth sailing so far.
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As there is no option yet for fiber optic, I can choose from (double) telephone line (KPN) or Ziggo.
I had both, KPN was stable, but speeds suck and same problem with both options.
Ziggo is the best of two I can choose from now, the waiting is on fiber optic 
The problem however is not solved with different types of internet or provider, at least not the ones I tried.
My parents don’t have fiber either. They had issues with KPN when playing hi res Tidal on their HEOS all the time, quite similar like what you are describing.
They switched to Ziggo and still had a lot of problems in the beginning as well. A mechanic came by and he quite soon established that the connection point where the signal came into the house was not capable of handling the kind of speeds that they were receiving (and using). He replaced it with a more modern one and all issues disappeared. So that may be a possible solution.
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Just a thought. I’ve been testing a beta of a music player for a while. There I encountered a problem with dropouts and the need to reset as well. Turns out that the processor of my laptop is probably too old to handle certain switches in sample rate when other processes run as well. The latency will likely cause the processor to miss a timing related process.
When are you experiencing these dropouts? Is that when you play a playlist with tracks with different sample rates. Of course I don’t know if it’s a possible cause in your case. Processes with streaming these days are increased compared to say 10 years ago. Maybe the CPU is not up to par anymore for that.
You could test if playing albums (usually all with a steady sample rate) causes trouble as well. If so, then it’s not an issue at all.
I had this on one isolated occasion the other day. I have an NDX2 connected by Wi-Fi to a BT Smart Hub 2 located in the room above my music room. The signal is very strong. I have a dedicated iPad to control the Naim.
I had a lot of trouble in the early days (see my posts) but the system has been stable for some time now and the iPad connects in a few seconds.
Things I learned from this group which I think helped: Log into your router and disable WPS.
Of course BT update the router firmware from time to time and improving connectivity for Naim kit is not the reason! This might be why the experience can change unexpectedly. I have checked and my router’s firmware hasn’t been updated since December, so I can’t explain the recent issue.
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In my view, problems seeing devices like this are usually related to Bonjour/mDNS and IGMP issues. Tracking this down though is very tricky. At a simplistic level, look for any settings related to the above and if they have toggles then try ‘toggling’ one at a time. You may unfortunately need to power cycle everything, including your router which in these ‘smart connected’ days can be a pain.
I have an LG TV which was extremely sensitive to this. It constantly reported that the network connection was being lost on both ethernet and WiFi. LG replaced the entire network and main boards, but no change. I eventually tracked it down to IGMP. Some devices handle this better than others. The Apple TV 4K was completely reliable. Sonos and the Naim/Focal app, not so much. Infact the Naim/Focal app lost the ability to find Minimserver at all… but could find the Naim streamer.
Not all routers expose any of this, so it can be very hit & miss.
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There is a problem with large stacks when playing a playlist.
Large playlist of lets say + 50 tracks (of average 5 mins highest quality flac) is not doable on the Superuniti, no worries on that.
If I play an average album with the same sample rate, it will stop without prior notice. Most of the times between two tracks, but not always.
this is however slightly different on UPnP, in this way I can stream higher quality and hereby larger files without any problems even in bigger playlists then streaming with Tidal.
The uniti is not on par with the current standards, but streaming radio for a day should not be a problem, however this is every single day a problem.
Thanks for the input!
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