I am sorry to hear that, and I think Audio T and Naim must sort it out for you, even I am sure that it is not their fault either.
I, as a precaution, always take photos of any valuable items before sending them off, properly insured.
A few weeks ago, I sent my Chord Hugo 1 for replacing the battery, and it cost me $80 for round-trip shipping insurance only, and it is just a small item.
By the same token you might expect Naim to take pictures as received and then when re-dispatched, and contact the dealer that it arrived damaged?
Unfortunately there is none. This old casework was discontinued 40 years ago. And as for used, most of even the best examples of the original bolt down kit have the odd scrape, ding, scratch or dent on them these days, so even if you were able to source salvaged replacement panels it would not guarantee getting anything better, and likely worse for wear.
Probably the best thing here is to reach some sort of agreement with the dealer and find someone who can effect as good a repair as possible to the case corner. Looking at the picture, itās a very small ding so it may well possible to make it near imperceptible.
I made the assumption that it was cast which as you say makes it a little more difficult. If the paint/coating could be blended it would be a really good fix.
Are the sides reversible, left to right so as to have the damage at the rear? Not ideal but āout of sight, out of mindā.
Incidentally, some damage occurred on a Classic front while being serviced at Naim hq. Naim service had those available and sent me a replacement. Excellent response and service.
Good idea but looks like they are coated black at the rear
If it is reversible then the black edge could be machined off to reveal the āchromeā.
I feel for you Faux75. I have spent a fair sum on getting a good sleeve for my CB Nait 2. It took a fair while with buying and selling on a fair few Nait 1s and 2s.
As regards servicing, Darran has done all of mine over the years. I once sent him a CB Nait 2 that had some bad scratches on the sleeve and it was returned with the scratches gone! Darran had painted over them. This gave me the confidence to spray my sleeve to make it look brand new.
I hope you have a positive outcome to this.
I had the same with my 552ps. It came back from dr upgrade with a couple of chips on the front panel. Naim took it back and replaced the front without question, which I thought was great service as I was half expecting a denial and some argument.
Thank you, I am in no doubt this could be fixed by a specialist, I restore VW camper vans and know most things are possible. I think my issue is that this was not my fault and I followed Naimās procedures and advice by using their packaging and their dealership.
I am sure they are very careful at Naim and know that the person who serviced it has years of experience and is unlikely to have caused the damage, however, it was damaged between leaving it at my dealership and it being returned to them.
Possibly reversing the panel and machining the edge would be an easy fix, however, should I be responsible for this?
As others have already said, your contract is with the dealer, not naim. Regardless of where the damage occurred.
Talk to Darran at Class A. If he can fix it, he will.
I get why you set a vintage BD to naim in the first place, but all my olive stuff 72x2,HC,140 went to him for service.
Yes, this was an all-time backfire and I will learn from this. I just wanted to bring this up here to get ideas and warn people what can happen.
I suppose thatās the problem with the very old kit, especially for rare, mint examples, is that they are becoming irreplaceable. If one of the present range is lost or damaged whilst in transit then a replacement is easy. Although itās a PITA if you live a long way from someone like Darran (as Naim donāt deal directly with customers), taking it and collecting it yourself is the only way to ensure safe transport.
I hope you get it sorted anyway ā a lovely piece of classic kit.
No you should not be responsible to fix it yourself IMO. If you are left with no other options, I am just offering my thoughts on fixing it yourself. Looking closer at your photo, it does appear to be an aluminum plate. You can actually see the material is now bumped up to the left of the corner ding. Essentially the material that once made up the sharp corner has been moved, or displaced to the left.
In my trade (machinist) we sometimes attempt to repair things like this by peening the material back into place. You would have to take the panel off, secure it to a flat piece of steel with clamps, then take another flat piece of steel and position it against the bump. Tap the āpunch, or dummy steelā with a hammer, and it should reform the corner back to its original shapeā¦hopefully.
If you have never done anything like this however, there is a chance you could make it worse.
A humming transformer could easily be related to micro-vibration either due to dissassembly and reassembly during servicing, or to an impact causing a subtle shifting of the mount. In the case of the former this might just be āone of those thingsā - and wouldnāt necessarily indicate āfaultā by anyone. If the latter - which the case mark might lend credence to - this is more culpable. Iām not clear how the correct explanation could be arrived at?
In my personal experience AudioT are very helpful in sorting these kind of issues out, the last thing they want is an unhappy customer.
Oh dearā¦ Something has gone badly wrong hereā¦ 
I would suggest that the cosmetic damage is very much fixeable. Depends how pretty you want the end result. I would just file to ding out and be done with it. Howeverā¦ YMMV, as always.
The Transformer issue is also surely fixableā¦? Maybe it just needs re-doing - or maybe it does need a different transformer fitting. I bet one could be foundā¦
Wow I really feel for you. To me you have done your very best to get this rectified, unfortunately short of Naim getting a purpose made box just for you itās not going to have an acceptable end. My inside voice has an idea but I think the admin may censor it.
As we say where I work āif it can happen it has happenedā
Time to move on Iām sorry to say, and thanks for the warning. If that was my 52 Iād be crying seriously.
Shame, but looking at the damage in the photo, it should be fairly easy for the right person to hammer the metal back in place, certainly donāt file it away, as it needs the metal to move back into place
Agreed. I would hammer is back, then true it with a file, finally finish it with fine grade emery paper.
Naim have come back to me and will look into it more on Monday. Audio T have said the same.