Yesterday, Fedex Ground delivered my repaired Uniti Star from Naim Focal America in Quebec.
The box had a rip in the corner which I believe was there before he delivered it to my doorstep, and the delivery driver handled it pretty roughly, dropping it on the ground on its end.
Could this type of handling damage or jar anything out of place? If I could post a video of the handling, I would.
Ouch. I think that is just the outer box. Check the inner box for damage.
You never know how packages are handled, even if they have a fragile label. I think the only way to know is to test the unit to see if it works. I would let the retailer know of the condition so they are aware, in case there is any issues with the unit.
Hope it survived!
There is a lot of foam packaging inside and it will almost certainly be fine. The packaging is designed to cope with this sort of thing. Plug it in and check it’s ok.
Let’s hope this doesn’t descent into yet another tedious ‘let’s all slag off couriers’ thread.
The service level with Naim Focal America has been very hands off vs. Naim Focal UK. All I’ve encountered were administrators who simply input data into the repair ticket system but were useless otherwise, and at that, their updates were days behind. Really disappointed to the point where I’m looking at other brands.
But that’s a separate issue. Any more?
Haven’t used it extensively yet
Extensively? I would think you would know quite quickly if there was shipping related component damage. You certainly would see the visual dents right away. The longer you wait, the harder it will be to claim shipper related damage.
Seems to be working so far so good and no visible damage so hope nothing came loose inside that makes itself known as a problem later
What was the turnaround time on the repair?
David
The problem will be that you cannot then prove it is due to shipping or normal wear.
I’d email your pictures to Naim explaining that’s how your kit was returned to you and putting a marker down should things go wrong in future.
About 3 weeks but really poor communication during the process
Too late now but I would’ve double boxed with air cushions to help mitigate such mishaps with your expensive gear. AV Options always ships this way and FN should do the same imo.
My ND555 took 6 weeks to replace bad relay
Poor communication as well
David
I just got my unit back from being repaired. This is what was done:
Would be curious if anyone knows what any of this means.
Me too. Why was it in need of repair? It may explain why they did that.
It seems pretty self-explanatory; the digital PCB with the screen was replaced, it was re-programmed (I assume that means firmware applied), and then tested over a few days. However, if you require further details or explanation then probably best to ask NFNA.
p.s. I’ve merged your two threads into one to make it neater.
Digital PCB means nothing to me. What does it do? Firmware is something i could’ve done myself so not sure how meaningful that ‘repair’ was.
Unfortunately, it’s Naim who shipped it. When i sent it to them, I double boxed it.
