Did Naim remove SMBv1 Support in a recent Firmware update

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41

Power cycle your Serve. When my Core behaves in exactly the way you describe, doing this (and rebooting my Mac), has restored the desired functionality. Let us know if it works for you.

42

There was a macOS update a few months ago that similarly broke re-connection to Synology NASā€™ after waking the Mac from sleep, IIRC. You can try two things to see if thatā€™s also your issue: re-boot the Mac; force restart Finder. I donā€™t know if this is your issue, but it might be worth googling on network connection / mount problems on other, more mainstream NAS devices to see if there is a workaround for the UnitiServeā€¦ and as itā€™s running a flavour of WinXP, you could start looking there, perhaps. Best wishes, these isolated failures are very frustrating (and the cause isnā€™t always the ā€œobvious culpritā€!)

Regards alan

43

Thanks to those who have replied with suggestions, they are much appreciated. I have tried all of them, but nothing seems to work. Also tried connecting using two different Macs, but neither work. Donā€™t have a Windows machine. Also tried disabling the Mac firewall. I have enabled file sharing, and Windows sharing in Preferences.

The Mac sees the Unitiserve on the network, recognises it as a windows machine, but will not connect as guest.

Below some screenshots. I have called Naim support who couldnā€™t immediately suggest anything and have promised to revert, but they havent done so yet.

Any help much appreciated.

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Screen Shot 2020-10-22 at 17.20.541752Ɨ1030 367 KB

Thanks,
Paul

44

Hi Clare
reading this thread with interest, and i have contacted Naim support but am still in the dark.

Please could I ask one simple question which has a yes or no answer ?

Does the Unitiserve (running latest firmware 1.7c) still support SMB1 file sharing ?

Many thanks
Paul

45

Force quit finder then try again. Apple is just as crap at networking as ancient servers.

46

I can answer that while Clare is checking!

Yes the Unitiserve with 1.7c does still support SMB1. In fact I believe that you can only connect to the Unitiserve downloads folder with SMB1, because it doesnā€™t support SMB2 or 3.

Best

David

1 Like
47

Thanks David, very helpful. I think my next line of enquiry will be with Apple support, tomorrow. If I get to the bottom of this I will post my findings, I am am sure there are others with similar issues.

Cheers, Paul

48

One trick which seems to work when a share is asking for credentials which donā€™t exist, is to put a forward slash in the user name box, then connect.

49

Thanks Gary, tried your / trick, but to no avail.

So after 2 hours on the phone to Apple support, it still will not connect, and they refer back to NAIM !

Oh how I love the world of digitalā€¦

50

Itā€™s amazing how analogue, the digital world is

51

David, is there a way, provided you are agreeable, for me to message you or mail you directly ?

Thx, Paul

52

I think the best way is that you flag this post to @Richard.Dane and ask him to give you my email address, which I am happy for him to do.

Best

David

53

Have you trued connecting vai the ā€˜goā€™ menu and connect to server. You will need to know the ip of the server.

54

Many thanks Gary, appreciate the suggestion. Yes have tried that, using both the IP address and also the server name. It sees the Unitiserve but then fails at the authentication stage, trying to connect either as guest (which used to work, a few months ago) and registered user. I also turned off the Mac firewall, and the router firewall, no dice.

The Apple guy was at a complete loss, so I have no idea whether itā€™s a Mac issue, a Unitiserve issue or network issue.

Paul

55

You need to contact Naim support. They key thing to help is the internal log on the Unitiserve.
That will confirm whether it is seeing the request, and if it is, how it is trying to authenticate it and why it might be failing.

Trying to resolve this things without using the proper logs (which is why there are logs) is often like searching for a needle in a haystack

56

Hello Clare
sensing that the Unitiserve is becoming obsolete, I have now spent Ā£2k on a UnitiCore. It cannot see the Unitiserve on the network either, so for the time being is redundant. So this is no longer an issue with legacy products but a real issues for the intending to put their faith in Naim and upgrade.

I strongly suspect that the reason the Are canā€™t se the Unitiserve is the same reason my Mac canā€™t see the UServe. SMB1 perhaps, I donā€™t know.

Incidentally I spent 2 hours on the phone to Apple support trying to resolve the issue with Unitiserve and they were at a total loss. They referred me back to Naim.

So here I am.

Appreciate any help to give this a push in Naim.

Paul

1 Like
57

If you dont need the server in the hifi rack there is just a terrific amount of options out there for way less money.

58

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