End of my tether

No need to rush Mike.

But nice of you to keep us up to date.

Let’s hope improvements and sanity are appearing over the horizon.

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Thanks Don. Removing the XPS2 and it’s associated Burndy whilst I have the Nait 5 also wrought a clear improvement so when I get my 202 and take the little Nait back I’ll also be taking the XPS2 and cable for my dealer to experiment with and see what he thinks.

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Darran’s turnaround time is very short IME. My 250 was done in a week.

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Interesting aside. Just checked my serial numbers on the Class A site. I bought all 4 boxes of my amplification after a Naim weekend in 2008. It was bought new albeit with a 10% discount if bought that weekend. Fascinating to note therefore that my 202 was actually built in 2007!

Maybe just before they closed down for Christmas?

Is this an answer to me? My 202 went in about 2 weeks ago.

I think it was about the serial numbers Mike.

Ah yes. That makes sense. Mine was bought in April I think so I’d have hoped it would have been made that year not the previous one.

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Just a comment that it might have been a late manufactured one. With general testing and a soak test I don’t think a few months makes much difference in quality or longevity.

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Absolutely not but dressing up a demo product as new has been known. In terms of sound minimal difference. In terms of the reputation of the dealer. Hmm.

Reputable dealers, like the one I use, sell ex-demo units at a reduced price. Not doing so is not something Naim would endorse.

It could easily be something like a cancelled order.

When I bought new kit, the dealers didn’t open the box e.g. spring the staples. The dealers I’ve used have always adhered to this - factory fresh and ‘new’ is an unopened box unless something required checking inside (which happened once IIRC).

Otherwise, ask for an explanation - IME, the plastic wrapping never goes back the same.

They were always happy to open the box in the shop - a bit like an unveiling! For some faster moving lines lower in the range, some dealers carried stock to avoid what was (c.2007) a 4/6 week wait.

As an aside, I always take photos of my kit before returning for service - the couriers have been known to bash things en route.

p.s. there’s a video on YouTube which indicates someone bought a very expensive sports car, thinking it was recent stock, close to brand new. Turns out, it was >12m’s old - not everything is ‘made to order’ as some of the promotional blurb suggests.

Let’s just say it’s a dealer whom I haven’t used for a long time and it kind of fits in with the general experience and maybe leave it there.

That has never been my experience. My dealers have always opened and connected up the equipment for a pre-delivery test and in some cases start the burn-in process.

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I believe it is Naim’s policy that all its products must be checked by the dealer before sale. No unopened boxes handed over.

There was a hi-if dealer in Norwich who gave a customer an unopened box from Yamaha only for the customer to find the box contained bits of wood. A ploy by Yamaha to confound some thieves who were stealing from container lorries.

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It doesn’t necessarily mean it’s ex demo. Sometimes orders are cancelled and for some reason the dealer cannot return the item. Anyway it’s water under the bridge. More importantly, how are things going? Any sign of your amplifier?

I have bought lots of Naim products new from a Naim dealer and the boxes have always been handed to me unopened.

Best

David

It used to be a stipulation from Naim that dealers were required to open boxes and check that the item was working properly. Perhaps they don’t bother any more.

I think that is unnecessarily negative. I get my boxes unopened because the dealer knows I like to do it myself. For others they will install the equipment in the customer’s home and make sure they are happy. It’s always been thus. The responsibility on the dealer is to ensure a happy customer either way.

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