Just wondering what experiences people have had with Focal after sales recently ?
A couple of weeks back, I dropped my Focal Aria 926’s to my local hi-fi dealer, as I seem to have a tweeter fault in one of the speakers. I called yesterday for an update, and they tell me they’ve had no news from Focal though, and that I should expect to be without my speakers for some time.
I tried contacting Focal myself, again, yesterday, to try and push the process along a little. Radio silence so far (recognising it was only yesterday)
Quick update on this: from the point that Richard stepped in, everything moved very quickly. I was contacted by Mike Smith from Focal UK, and he chased down my replacement part. End result is that I just popped to my local Audio T and picked up my 926’s. I’ve just plugged them in (I got some new speaker cables while I was there), and am really looking forward to testing them properly with my Atom.