Hi-CAP powering NAC-32 but no sound output

Equipment:
Hi-CAP
NAP-110
NAC-32

I have owned equipment since new in 1985. Worked perfectly - almost on a daily basis - for 25+ years before being stored. All 3 stored in original packaging and boxes, which were sealed, and stored in a cool, dark, dry location.

On retrieving from storage, NAP-110 and NAC-32 work as before, Hi-CAP powers NAC-32 but produces no sound output - see configurations below.
(NB: Linn LP12 and Sara speakers also stored - they work as before)

Configuration 1 (without Hi-CAP):

  • NAC-32 socket 4 (4-pin output) connected to NAP-110 (4-pin input) by original SNAIC 4 pin Latching Plug Interconnect Cable
  • NAC-32 socket 5 (5-pin to Hi-CAP) fitted with 5-way link plug
  • Turn on NAP-110
  • NAC-32 red LED illuminates
  • Configuration works perfectly (ie. music is played by speakers)

Configuration 2 (with Hi-CAP):

  • NAC-32 socket 5 (5-pin to Hi-CAP) connected to Hi-CAP socket 4 (5-pin) by original SNAIC 5 pin Latching Plug Interconnect Cable
  • Hi-CAP socket 4 (4-pin output) connected to NAP 110 (4-pin input) by original SNAIC 4 pin Latching Plug Interconnect Cable (same cable as Configuration 1)
  • Turn on Hi-CAP
  • Turn on NAP-110
  • NAC-32 red LED illuminates
  • No sound output (same input source as Configuration 1)

Unfortunately, I do not have another SNAIC 5-pin cable to isolate this cable as a potential source of issue. Although, the cable I have does power NAC-32 ok.

Q1. Given the equipment I have, is there any other configuration I can use to potentially isolate the issue?
Q2. Can anyone advise on what the issue might be and how to resolve?

Many thanks.

From what you have described, it does not seem to be the SNAIC 5 at fault, but rather something in the Hicap, possibly.

Have you tried an alternative output socket from the Hicap to the Nap?

Sounds like the hicap might be the problem rather than the Snaic,
If Pre and power work ok,
If another output on the hicap does not work,
I would use pre/power for now and send the hicap to be serviced, including the lead

I assume the LEDs in all boxes light up when powered on. From your Configuration 2, you must be using sockets 1,2 or 3 to connect to the 110 as socket 4 is the 5 pin din socket. If your Hi-Cap is the same vintage as mine then you should only use sockets 1 or 2 as socket 3 also provides single rail power to emulate a SNAPS. Apart from that the configuration you show is exactly how I connect up my 32.5/Hi-Cap/110 when I have them in use.

Sorry, another assumption, is the pre-amp a 32.5? I don’t think the original 32 had the 5 pin power socket?

Many thanks for the replies so far - all much appreciated.

Sorry - my typo. Yes, Configuration 2: Hi-CAP socket #3 to NAP-110 (not socket #4).

Following replies - I have tried Hi-CAP sockets #1 and #2. In these configurations, the NAC-32 red LED does not illuminate (it does if socket #3 used). Nevertheless, the result is the same: no output.

As for LEDs:

  • Hi-CAP LED within switch illuminates when switched on
  • NAP-110 LED within switch does not illuminate when switched on. However, NAP-110 must power-on for configuration 1 to work.

To summarise…

Without Hi-CAP:

  • NAC-32 #4 (output) to NAP-110
  • NAC-32 #5 (output to Hi-CAP) linking plug
  • NAP-110 red LED not illuminated
  • NAC-32 red LED illuminated
  • Configuration works.

With Hi-CAP (Hi-CAP #3 to NAP-110):

  • NAC-32 #4 (output) unused
  • NAC-32 #5 (output to Hi-CAP) to Hi-CAP #4
  • Hi-CAP #3 to NAP-110
  • Hi-CAP red LED illuminated
  • NAP-110 red LED not illuminated
  • NAC-32 red LED illuminated
  • No sound output

With Hi-CAP (Hi-CAP #1 and/or #2 to NAP-110):

  • NAC-32 #4 (output) not used
  • NAC-32 #5 (output to Hi-CAP) to Hi-CAP #4
  • Hi-CAP #1 and/or #2 to NAP-110
  • Hi-CAP red LED illuminated
  • NAP-110 red LED not illuminated
  • NAC-32 red LED not illuminated (does illuminated if using Hi-CAP #3)
  • No sound output

To be honest, I am not a HiFi technical buff. I just fell in love with the sound quality!! So, this has me totally confused. See Technical Confusion below if interested.

As for my NAC:
Whether my NAC is a 32 or 32.5, I’m not sure - sorry. Both the original box and rear tag state 32 - not 32-5. However, the rear panel is as 32.5: 2xphono; tuner, 2xtape, output, output to Hi-Cap socket 4. Naim upgraded the 32 to the 32.5 in 1985, the year of my NAC. My serial number is 200xx so perhaps a very early 32.5. Maybe someone just forgot to add the “-5” ?!

Rear panel of my NAC vs NAC-32.5:

Technical Confusion

Without Hi-Cap:

  • NAC-32 #4 is marked output: Ch1, Ch2, +24v, -ve.
  • Ch1 and Ch2 are obviously signal output.
  • However, despite socket being marked as output, I assume the +24v is a power input since the NAC-32 has no power supply (i.e., 240v mains).
  • NAP-110 socket is marked input: Ch1, Ch2, +24v, -ve.
  • Ch1 and Ch2 are obviously signal input from NAC-32, which is then output to speakers.
  • However, despite socket being marked input, I assume the +24v is power output to NAC-32. The NAP-110 itself does not require a +24v input, deriving its power from its 240v main supply.
  • If correct, his makes sense.

With Hi-CAP.

  • NAC-32 #5 is marked output: Ch1, Ch2, +24v, +24v, -ve.
  • Again, Ch1 and Ch2 are obviously signal output.
  • However, again, despite socket being marked as output, I assume the 2 x +24v are power inputs since the NAC-32 has no power supply (i.e., 240v mains).
  • Hi-CAP #4 socket is marked: Ch1, Ch2, +ve, +ve, -ve.
  • Ch1 and Ch2 are obviously signal input from NAC-32, which I presume are then fed through to sockets 1, 2 and 3.
  • Again, I assume the 2 x +ve are +24v power outputs to NAC-32.

Now this is where it gets interesting and confusing.

  • Hi-CAP sockets #1 and #2 are marked: Ch1, Ch2, N/C, -ve.
  • Whereas Hi-CAP #3 is marked: Ch1, Ch2, +ve, -ve.
  • For #1, #2, #3, Ch1 and Ch2 are obviously the signal output fed through from socket #4.
  • The NAP-110 powers itself and therefore, does not require a +24v supply.
  • Therefore, Hi-CAP #1 and/or #2 should be the correct sockets to use to connect the Hi-CAP to the NAP-110. Sockets #1 and/or #2 will output the signal to the NAP-110 but not a +24v supply.
  • However, on using #1 or #2, the NAC-32 red LED does not illuminate and there is no sound output.
  • Whereas, on using #3, thereby providing a +24v feed to the NAP-110, the NAC-32 red LED does illuminate. Nevertheless, there is no sound output.
  • This seems to suggest that the NAP-110 is lacking +24v power.

BUT, when the Hi-CAP is removed leaving only NAP-110 and NAC-32, the NAP-110 is clearly supplying a +24v feed to the NAC-32 as the NAC-32 red LED illuminates and the system works (i.e., sound is output from speakers).

As I say, I am no technical buff – so apologise if I am missing something here.

But - given the NAP-110 must supply +24v to NAC-32 in the configuration without Hi-CAP – then why does it need to be connected to Hi-CAP #3 to illuminate NAC-32 red LED when using Hi-CAP ?

Ok after reading many times I’m confused also,
Red LED on 110/HC should always stay on, don’t know why they would go off as powered by mains,
HC powers your 32.5
(32s don’t have the 5 pin socket)
2x24v One for the phono side of things other for the pre,
Snaic 5 also carries signal back to HC,
Then HC #2 to 110, you sould have sound,
Can’t see why in this configuration the LEDS would go out, and no sound,
But everything ok when using the 110 to 32.5,

When using the 110 without HC,
Only 1x24v goes to 32,5 powering both pre and phono,

Sorry but this is going to be a bit of a disorganised ramble and probably not particularly helpful but may explain what is going on.

OK, the back of your pre-amp looks exactly the same as my 32-5.

These symptoms do not seem to make much sense, so this is what I think is happening.

Normally the hi-cap socket 4 supplies 2 power rails to socket 5 of the 32-5 and socket 5 of the 32-5 sends the signals to Hi-Cap socket 4. One or both of these is not happening now for some reason. This could be an issue with the 32-5, Snaic5 or hi-cap.

When powered by the 110 a single power rail is supplied to socket 4 of the 32-5 and split to the 2 rails by the link plug. So without the link plug no power should get from the 110 to the 32-5. The signal goes from socket 4 of the 32-5 to the 110.

Somehow, and this is the bit I do not understand, when socket 3 of the hi-cap is used the single rail power is reaching the 32-5 presumably via the SNAIC5. Hence the 32-5 LED comes on when socket 3 is used but not when sockets 1 or 2 are used.

My concern is that by connecting socket 3 of the hicap to the 110 you are connecting the 24V power from the hicap to the 24V supply from the 110. I have no idea what the impact of that will be.

I am sorry this does not narrow down the fault, it is most likely the Hi-Cap or Snaic5 but still possibly a fault on socket 5 of the 32, but when the hi-cap 5 pin socket is used, socket 3 should not be used.

HC only sockets 1 or 2 to 110
Socket 3 powers a single rail for certain naim kit, replaces the snaps
Socket 4 to pre only

@LutherP - you are correct in thinking that you shouldn’t use skt 3 on a Hicap of that vintage to connect to the 110, as you would be joining two 24V rails together.

The Hicap has two 24V outputs, the single +ve on socket 3 is piggybacked from one of these.

At a guess, I’d say that both Hicap rails have failed & when you use HC skt3, the 24V rail in the 110 is feeding through the Hicap & into the 32 on one rail (the one that the LED is on). You still have no audio though, as the other rail is still missing?

The current limiting resistor on the 110 LED is probably open circuit.

Regards
Neil.

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Neil, thanks for clearing this up. Yes I see now I had identified the wrong power rail as working and everything now makes sense.

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Glad we got to the bottom of this,
Was going to ask NeilS in the morning about this,
As I did not want to disturb him late at night,
The LED thing makes sense now :rofl:

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