Introduction / Weird stuff with my (to me new) Uniti Star

Hi, initially went to my dealer to add a NAP 250DR to my uniti2.

Loved what the amp did for staging, control etc, and really was keen on testing it on my own speakers. But, there was a humm inside the amp. And knowing myself and my wife, this would eventually (rather sooner than later) become an issue. Pondering with regards to do it or not, and my disappointment that i could expect an upgrade to facilitate High resolution streaming (spotify etc.), the dealer pointed at a second hand uniti Star.

So we hooked it up to the same pair of Dynaudio speakers I was playing my uniti2 on. the initial result was an bigger staging, bit more “cold” sounding at first, but as it was literaly cold, that would improve.

After a woble and short debate on pricing, i went home with the Uniti Star. Including original packaging, all except for the manual. After a two hour drive, finally arrived home and imediately hooked it up to my speakers.

The better half of me was not overly excited (to put it mildly), “so you think this sounds better than our older one?” –> needless to say that her facial expression made it very clear that this was not really a question.

However, after some warming up, there came more warmth and PRaT to the sound. So i thought to start Ripping my CD collection. And that is where the first bother arose. Ripping a CD while listening to a spotify playlist, resulted in audio interuptions and hickups. As a fond new owner, i told myself as this might be the result of the DAC having to do two tasks simultaniously. but after a bit the Uniti started to become non-repsonsive. As in; no reaction to the remote, firmly displaying the same spotify picture, while it was no longer playing that. Even no response to the instructions from the app. Enter the hard reset, uncluding the “naim” “klunck” of shutting of- and on of the power supply.

fiddled around a bit with the settings for ripping, wondering what device to use and also noticing a “electronic sounding crack” over the left speaker sometimes at the end of a track on a CD (never with the same track or CD, but always at the end of a track).

After multiple liasons with my dealer, a factory reset was suggested. Performed that one yesterday, and initially it played flawless untill earlier this afternoon.

The 128 GB usb stick that i used to rip to was full, so i had to transfer the files to a mobile external USB hard disk (500 GB). And now when i wish to RIP a CD, it states that the CD has no track and it instantly spits out the CD.

Dealer is now in confusion as well, they never ever had any issues with the new streamers of Naim (Uniti, new classic etc). But i must admit, that allthough i recognise the major DAC improvement, and the enjoyment of lossless streaming that the Uniti Star brings, i am beginning to miss the perceived robustness of the uniti2, uncluding it’s more warm and covered sound…

Any ideas or suggestion that might lead to a Robust performing as it should Uniti Star? or is this something that i Should get used to?

I’d take it back and ask for a return of your Uniti 2 and your cash. Life is too short for this hassle.

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yeah, luckily i managed to document the irratic behaviour and i have send it to the dealer. Let’s see how they want to go about solving these issues. Somewhat in a twilight about the return of the uniti2, not sure whether they have not allready resold it.

I love the improvements but get rather frustrated with the “features” so to say.

If you don’t need to play CDs, a Nova may be a better bet. Ripping the CDs using your computer is more flexible in many ways. But whatever you do, don’t put up with something that doesn’t work properly. It’s your dealer’s responsibility to ensure you are happy with your purchase, and if they can’t stop it doing funny things they should refund your money.

There were some firmware issues in the past. Probably you’ve already done that, but if not, try updating to the latest version before returning the unit.

The latest version is 3.11.0.

They won’t want to give it back, they’ll want to sell you something else!

Yeah it allready has all the latest updates, so no idea what this is about.

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That’s for sure what they’ll want, to they probably won’t be willing to provide it at my price point though :upside_down_face: