Manufacturer threatens lawsuit over negative review

Yes I am just waiting for some of Elon Musk’s businesses to be sued in the UK and EU… only a matter of time… that might start to wipe the smirk of his face.
Personally I think UK government bodies should boycott his products including Starlink and X

It seems to be ok to prosecute the poor and irresponsible but not the wealthy and irresponsible… I trust this will change.

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I think many of his companies have achieved great things. Potentially important things. But maybe despite him rather than because of him. His willingness to use his own businesses to push his views (even if someone happened to agree with them), make many of his businesses an unsuitable and unstable supplier for government in my view.

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You would have thought so wouldn’t you… but not currently the case.

Give it time. It will end in tears.

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That’s why we sing the Magnificat

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Everybody seems to agree they are comfortable, as well as sounding good. Most reviews are pretty good about confort. The Hedd is an interesting headphone, but everybody says it is neck achingly heavy.

I believe the litigation was brought about by the overreaction of a manager. The owner sacked the manager and tried to repair the bad publicity fallout, from a review that few people probably listened to, before the S storm.

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I agree that forums are a useful resource, especially if you dig deep enough and align your tastes with those reviewers you trust. However, don’t forget the old-fashioned dealers. You may pay a bit more but you short-cut the buying errors by listening in store(or at home if they are willing to loan, as most would be with a payment to cover the goods for a few days). All too often we experience the customer who has bought a mixture of kit based on reviews read online and ultimately end up dissatisfied and financially worse off because of the need to sell or trade in their kit to find their audio nirvana. Now that’s not to say their purchases were individually poor, but we all know that system synergy is very much part of the equation and the only way you can start to find that is by listening in store or at home. Alas, some people take the mikki by listening in store and then buying elsewhere and that is a sure fire way of losing dealer services and relying only on online reviews and purchases because of business closures. To give an example as an analogy, I find the closure of shoe shops bizarre, relying on buying online and sending them back if the wrong size. What a ludicrous business model we inhabit!

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I used to be able to demo things in my city, but we are now without a decent HiFi dealer. I had to travel a good few kilometres to demo my Naim XS3, which I bought from them. They did not have speakers that I wanted, so I had to take an educated chance, which worked out fine.

Sadly like a lot of other types of specialist merchandise, we have lost the ability to buy local.

I would never buy clothing online.

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I would like to say I have never asked for discount , I did once , these days I wouldn’t dream of asking as I want good service . I find forums like this ideal for ideas and I don’t take the bad reviews too seriously

but

that doesn’t answer the question of negative reviews precipitates lawsuit, and in doing so highlights the bad review and creates negative publicity .

So the potential lawsuit backfires onto the manufacturer

I do for walking/outside wear mainly because the manufacturer closed their shop in our town. But as I understand their sizing and its free return if you decide you don’t want to keep it, it works out ok.

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There’s a valid argument for both sides.
I’m sure the customers who are unable to get to shops due to age or disability may think it’s a positive and inclusive business model.

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I’m not denying it’s convenient or even necessary for some but the physical ability to change size/style in store parallels the hi-fi auditioning process. The other issue with things going online only is the inability to interact with a human and AI will struggle to replicate every situation a customer will present.
Take online banking for example, with age related conditions comes immense difficulty accessing information/accounts and from my experience, banks are doing nowhere near enough to allow full accessibility to those who are unfortunate enough to be alone in this world. Sorry to rant, but the online world’s technological advances are outpacing the user’s capability, especially for the elderly. We’re all heading in that direction I’m afraid.

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Hmmm I’m less sure. That online services leave aome behind I have no doubt. But that it is entirely age associated I am not convinced

I know plenty of people in their 80s amd 90s that have zero trouble with online services, setting up a new router at home or configuring a streaming stick on their TV. And I know a few that can’t work their microwave. But if I look at my mother of that age group, the internet and their smartphone is her lifeline and window on the world now.

Then I consider Mrs. FZ. A millenial. Apparently a digital native. If it has a button or screen she can’t get it to work without a lot of help.

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