Ok, i have a Melco, also connected to an Ethernet cable. For me it’s quicker to follow the steps above, and it always works.
Just to say it’s not the ssd problem.
1 Like
If you have a robust backup plan there is no need to buy a replacement drive until you actually need one. Otherwise you may end up with a spare drive that you don’t need until it’s years old.
Good point! I always keep additional copies on a separate SSD anyway, so yes, I’ll probably wait for the time being.
Have you assigned fixed IP addresses to your devices?
This should prevent this type of error from occurring again.
This really isn’t necessary!
Actually, nothing is necessary.
Your comments about the Samsung warranty for the 870 EVO SSD led me into investigating that. I bought the drive from Amazon in March 2021, so it is still within the Samsung 5 year warranty. I downloaded the Samsung Magician tool and that reported 99 unrecoverable errors and 199 correctable errors. Both of those parameters were rated critical by the software tool.
So I am going to try to get an RMA number from Samsung. I will report more here in due course.
3 Likes
I wish you good luck with Samsung. I don’t know if the five year warranty is provided by Novatech themselves - you may wish to look at their website; they are in Hampshire. Do let me know if you need any more pointers. I hope my comment enables you to benefit.
It is provided by Samsung apparently and they mention a warranty company in the Netherlands. Anyway I will phone them in the next day or two. Their website doesn’t seem to know about SSD part numbers. But the manufacturing date is shown on my SSD as being 02/21 so that is less than 5 years!
@Chris-G Just adding to this. I spoke to Samsung and persuaded them to give me the phone number for the SSD support team in the Netherlands. I spoke to someone there who sent me an email inviting me to send lots of information about my faulty SSD. So I did that and today I got in response a link to request an RMA number. Apparently this will allow me to download a UPS label and hence send the SSD back to the European support centre where they will determine the case and the normal situation is that they would repair or replace the item within ten working days. No-one seems bothered that it’s only 3 months inside the 5 year warranty.
2 Likes
That sounds really promising! Fingers crossed and I await the next update! Good luck.
Quick update. Samsung sent me an RMA number and a UPS address label for their support facility in Netherlands. Also the three copies of the customs declaration required because we are not in the EU (!). I dropped the parcel off at a UPS pickup point locally this morning.
So it’s now in the UPS system. I see from the paperwork that the Samsung service that I have been registered for is “swap”, so it does all sound very hopeful! Thank you for the original suggestion!
2 Likes
And another update. Today Samsung has despatched to me a replacement SSD. This is really quick as I only dropped it off in Guildford on Monday, UPS delivered it to Samsung in Amsterdam on Tuesday and today Samsung has despatched by UPS a replacement from Amsterdam.
9 Likes
This is good service from Samsung. Their intrest should be to understand why the SSD has failed in this way. I have always found that Samsung use operating experience to improve their performance, something that Korean and increasingly Chinese firms live by.
The replacement SSD arrived this afternoon. It’s a new one in normal retail packaging. So that’s less than four days from me dropping it off at a pickup point here in UK for the old one to get to the facility on the Netherlands for inspection and the replacement to be despatched arrive back with me from the Netherlands,
Chat GPT told me that in the relevant Samsung forum there was some chatter a few years ago about early failure of the 870 EVO, so I think this is a problem Samsung knew about and hence, I suspect, why there was no difficulty getting it replaced.
Anyway many thanks to @Chris-G for suggesting that I pursue a warranty claim!
3 Likes
@davidhendon Delighted to hear this news, an incredibly quick and positive outcome.
2 Likes
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.