thanks for your quick response and welcome! small world; recognized your name from whathifi
I can confirm that:
android app is on the latest version 2.22.1
i have power cycled the naim a couple of times (approx 2 - 5 min wait before turning on). i have left it switched off now and will try switching it back on in a couple of hours. will update if it works.
holding the pin reset does nothing (held it for as long as 30 seconds) as the QB is unresponsive. the led remains red
my musoās name was reset as soon as the firmware update was applied.
Worth noting that for a power cycle to work, 2-5 minutes isnāt enough for everything to be truly āoffā. WIth Mu-so, we advise at least 15 minutes.
Patience is your friend during any of these updates.
Has anyone who experienced the same issue found a fix yet?
Still awaiting a fix and the streamer is unresponsive. When I switch on the QB, it starts with a blue led and then turns red. Thereās no option to retry the update.
any chance this ticket can be bumped, please? Alternatively, I am open to any suggestions or actions that I can perform to revive my QB.
I have had no response since creating the ticket on the 8th of October. I also sent a follow up yesterday. Thanks for your help; I understand that the team must be very busy.
Iām in the same boat. I still have some warranty left, so pondering if I should send it in for repair at this point. Iām hesitant to update my QB before this is worked out.
@Naim.Marketing Would it help the troubleshooting to send mine in? Or any additional info I could provide?
Also, my Muso has never been able to fully utilize the iPhone app. I would get this message after selecting it from the room screen:
Thanks for the update, Rats. I hope you get yours fixed easier given its still under warranty.
unfortunately, no movement on my end. still waiting for a response from the support team. any suggestions from people who had this issue rectified would be gratefully received. Itās frustrating that nothing is āwrongā with the device and yet is effectively bricked
Sorry for my late response ! Yes everything has been repaired by customer support. There is a somewhat complicated manipulation to do and it works again. The big weak point of Naim is still their mobile application ā¦ I can not get used to it and it is all the more annoying when it is an update of the speaker that makes the speaker unusable!
Itās been escalated. In the meantime, can you please update to the latest version of the Android App - just released (version 2.22.3) and give another reset/connect a go?
Unfortunately I do experience the same problem with my Muso Qb1 after the firmware update. The led starts blue and colors red after one minute. I followed all advices from @claire.newsome, also published in the other threads, without successā¦ Powered down over night, used LAN cable, latest iPhone app 5.22 on iOS15.
My Muso is functional again! I think for me, the one thing I had not tried that Naim Support suggested was plugging the Muso directly into my modem (I have a separate wireless router). Once I did that, the update progress did not stall like it had previously. Iām still having the app trouble I mentioned previously, but Naim Support is working on it.