I have a Muso2 which has been working well for a few months. I’ve been away from home a while and went to switch it on. It isn’t powering up at all, either via remote or moving the dial. Unit is dark, no lights at all. I have obviously checked the connections/switched off and on. Any ideas please?
Hi… am answering from Italy and am afraid I had the same issue. It happened after a couple of weeks where I was on vacation: at my return the Mu-so was dead. It was likely caused by a storm which occurred in that period.
I sent the device to the repair center: they replaced the power module. Now working.
It’s a Mu-So 2nd generation.
Thanks for the reply. I wondered if it might be the same as we had storms in the UK last week. Although it would be very worrying if that was the root cause. On touching the chassis I could feel the slight vibration, so power still being fed, just in some kind of dormant mode. I decided to power cycle again. This time for 30 mins without power. Powered back up! That seems a very long time to “recover” and makes me think I should power down if I’m away for any length of time.
Are there any lights showing on the back of the device (there is usually one that shows WiFi state)?
If not, have you tried turning off the Muso at the wall (or pulling out the plug), and plugging it back in again to see if that makes any difference?
Hi there, as far as I know there were no lights at the back wrt to wifi, but the unit is placed against the wall so hard to tell. Though it didn’t matter as I couldn’t get wifi to work so simply wired direct via ethernet. I work in IT and found this set up sub optimal compared to Apple where everything works without any technical knowledge. Have owned previous generation Naim kit, so keen to embrace the newer kit but I feel it needs to be more user friendly for the market the Muso is aiming for.
I switched off/removed the plug as a basic start point. Didn’t work. But I noticed there was power given the slight vibration from the unit. Switched it off for 30 mins and it came back fine.
As mentioned in the previous thread, this sounds far too long and am wondering if there is some kind of dormant mode that isn’t documented but others have experienced?
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