This is located in a bedroom. Every now and then I will walk into the room and find the Qb on and playing the last radio station I’ve listened to, which is set as a favourite.
No alarms are set. Firmware and apps are up to date. I’ve tried unplugging for a few hours and then reconnecting. Happens every few weeks or so, without rhyme or reason.
Any ideas, or is this just my Qb?
[Edit: Firmware and app. details below]
Previous posts of similar issues have suggested the unit could be getting spurious connections to another remote in the house
My Muso 2nd gen. has done the same a couple of times during the seven or eight months that I’ve had it. Once it just started playing (internet radio), another time it just switched on but didn’t play anything. No interference from other remotes in my apartment, so no clue what the cause was. Pretty weird, so I always keep the volume turned down low when switching it off.
My TV has done this a coupe of times when the telly is off, and I can see the remotes right next to me with no one touching them. I’ve often wondered what else is creating this signal, or is it just a rogue remote. If it’s regular, perhaps take the batteries out when not in use and see if it still occurs.
Thanks all. I did wonder if it is when my mobile 'phone comes within range, for instance upon returning home while having neen out, on the basis that they comminicate to be visible on the Andrioid app.
But that is pure speculation on my part. Lines of digital and electrical comminication are clearly a dark and art beyond my understanding, as the recent firmware updates issues (for some) have brought into sharp focus.
Mu-so 2 and Qb2 here with no similar issues.
Bear in mind, since the unprompted activity of the units as you describe, will be from standby.
Whether connected by wifi or ethernet, any prompt coming from the network may be the result of other items connected to the same network. To get to the bottom of what is happening, really requires every connected device to be switched off, except the streamer, which should of course be left in standby.
A faff most likely, but realistically the only way to ascertain where the prompt to the unit to play from standby is originating. The other option is to take the unit to a different location, either at a friends, preferably with a very simple number of items connected to network or indeed your local dealer, to attempt to reproduce the issue.
For an issue like this, worth adding more detail, such as router, how connected and importantly (for future searches), clarifying exactly what version of firmware you have on your unit, since “latest” is a snapshot in time rather than a number. Also useful to add which app you are using, the control point utilised and again the specific details. (Noted you have now mentioned Android in your last post).
Consider all and every item connected to your network, lights, heating, indeed any IoT items, potentially is a source of the “unexpected” command.
There are more sophisticated methods for tracking network traffic, but most of us don’t possess that experience.
Good luck!
Thanks for this very detailed reply. The Qb2 is on a busy home BT fibre optic-fed WiFi network that includes my ND5 XS 2, an iPad, 2 Apple TV boxes, my wife’s iPhone and my Android mobile [Samsung S23]. There is an occasional Wonderboom speaker in the kitchen.
Only the iPad and my ‘phone have the Naim app. Both have the latest software updates installed and have been restarted since. Both have bluetooth on. The Qb2 has the current/latest Naim firmware.
Given all that I doubt methodically eliminating each possible cause is feasible. It doesn’t sound like a common problem.
Is the “wake-up” instruction from the Naim app. sent via Bluetooth, WiFi or some other method?
The wake up will be triggered, if it is a “commanded”, that’s to say as user, you specifically instruct the app to connect to the unit, in this case Qb2. Then it will be via your network / router. Bluetooth is not usually involved, unless airplay or similarly is used for streaming. This means that if something else on your network is sending a trigger instruction of some form, intended for another connected item, if the Qb2 sees / receives that instruction, it will come out of standby.
It is highly unlikely that the trigger is from the app itself.
Muso2 here (same firmware) is only periodically used, but it is left in standby, in a room adjoining the bedroom, so I would know if there was any change from standby. I also have quite a number of internet connected items.
Worth trying is to perform a factory restart on the Qb2. Once you have that reconnected to the network, then switch off everything and that is everything, connected to your network, including the Qb2.
Next power down your BT Smart hub (assuming this is what you have for BT FTTP). Wait ten minutes and then at five minute intervals, restart each item.
Finally, as I may have mentioned in an earlier post, forum would appreciate if you quoted firmware details, for both your control point(s) and your Qb2.
It may seem a nuisance to have to look these details up, but as OP you thread will be considerably more useful to others, if there is a reference point. There have also been instances where peps have occassionally thought they were on the latest, only to quote a version number which reveals an earlier version.
While Naim firmware updates are not always very frequent, if the next version is along shortly, “latest” will soon become previous. Similarly, Apple release updates relatively frequently, so again useful.
One final thought, has spotify ever been connected to your unit?
Let us know how you get on.
Thank you again. Most helpful. I’ll try that when router switch off is next feasible.
I’ve not got Spotify on my Qb2. I have on the ND5 XS 2, but never use it as I much prefer Tidal (on both).
Screenshots of the firmware/app. details below so that all relevant details are captured (iPad last):
Let us know how you get on, when you have reset everything.
Just so you are aware, there have been issues where Spotify, having previously been used with a streamer, has triggered units to switch on, even when the user has left the building.
Once you have done a factory reset of Qb2, might also be worth switching of all unused sources, such as Spotify, Qobuz et al.
A search of the forum will bring up a few threads, it is a known issue, originating with Spotify, definitely not a Naim issue iirc.
