Naim App (iOS) losing rooms since firmware updates

Hello, since the latest firmware update for legacy streamers and Naim app the Naim app has been randomly dropping rooms. It’s a daily occurrence for the 272 and Muso depending on which I’m using. All are wired in a cisco catalyst poe network that was working flawlessly prior to the firmware updates. Ubiquiti AmpliFi HD Mesh router.

When the app loses the room I unplug the network cable at the switch and replug and that solves it. Until the next time usually the next day. Searching posts here indicates it could be a router lease issue but my knowledge here is limited. Has anyone else had this issue recently?

I just noticed the “stay connected” option was not checked for the 272. This was checked previously but perhaps was reset after the update. Not sure if this impacts the problem but I’ve selected it again and will see what happens.

I have some bugs with my IPad Pro 2 since the iOS 15 update. Not with the app, but elsewhere.

All this does is stop your phone/iPad from sleeping when the Naim app is open, so I don’t think it’s going to solve your problem.

As this looks like a local network issue try powering OFF all network devices (hubs, switches, routers, extenders, etc.) for a few minutes to see if that helps. I would also re-boot your Phone/Tablet that has the Naim App on it at the same time.

I reboot my network regularly. All devices have been rebooted multiple times. This is a new issue. I’ll see if it repeats. PS - I wasn’t sure about stay connected. It was historically enabled so I figure I should enable it.

You shouldn’t need to have “Stay connected” selected. The app should still find the rooms quickly and stay connected while you are using the app. I have never found it necessary and I have zero problems with the (IOS) app staying connected.