Naim Solstice - not turn on

My Solstice turntable is not working.

The power unit always flickers without turning on and the turntable remains off.

It happened a few times in the past, and I solved that by pulling off the main cable and then on, and it was ok…but that’s not a correct solution.

Now, it keeps flickering without turning on the turntable.

I assume this happened due to the several power outages.

BTW, I’ve tried to turn on the ps separate from the turntable and it still blinking and not turning on.

Has anyone on this forum had the same problem?

So far, the only suggestion I’ve got was to send the power supply to the factory.

My concern is that I’m not sure the problem is only from the ps.

I’ll appreciate your help.

Regards

Is the flickering constant or does it refuse to stay on when you press the button? In the latter case it could be the button not coming fully out, the cure for this is to hold it in and slide your finger off so it springs back suddenly, and this should let it come fully out to reset the latch, it might take a few tries,

If it’s constant flickering then a return for repair is in order and the first port of call for that with Naim is your dealer but first try swapping the fuse for the spare that should be with it in the holder if Naim have followed their normal practice. A bit of a long shot this one but you never know.

Thanks for your answer Yeti,

Do you also have the Solstice TT?

The button is ok.

when i’m turning on the ps, instead of turning on, the light bulb (on the ps button) refuses to turn on permanently, and the TT remains off.

My technician suggest me to confirm with other Solstice owner (in order to attribute the problem to one of the parts of the turntable package) if:
Will turning on the power supply separately for the turntable package (when the power supply is not connected to the turntable and the NVC), cause it to flash? If so, then the problem is most likely not with the ps device.

On this occasion, could I ask the owners of the Solstice TT here on the forum to perform this test?

Richard? maybe you can help by asking Naim to do so…I would really appreciate it!

The device was delivered to the company representative here in Israel, and after two months of the device lying there without any attention or attempt to make an effort to fix it, their answer was that they were not familiar with the problem and did not know how to handle it. By the way, sending the device to Naim would have cost me almost half the cost of a new device! So I decided to give up and was left helpless.

You can contact Naim directly on the Help desk and that is your best option at this point. There aren’t many Solstice owners posting here.

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Not enough steam. :wink:

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I have noticed that mine flickers, however it doesn’t go completely off, it goes dim and then bright and this happens whether it’s running or not. It has not altered the performance, i hope this isn’t problem.

I’ve tried, the only solution they offered me is to turn to the representative here in Israel..

That’s frustrating! I would get back to Naim in the UK and explain that the Israeli rep is not being at all helpful.

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Is it flicker also while the unit is disconnect to the whole tuntable package? Can you please check that?

It’s hard to give you a positive conclusive result. I removed all the plugs and it hardly flickered in the 10 minutes i was looking at it, but it did seem to flicker more when they were plugged in (it might be just a coincidence). I’ve only just noticed now that when i turned it on with nothing connected to it it does go dimmer and then brighter when it’s off.

Thanks Super!

So, it seems the problem is with my ps.

Are there other turntable owners who can confirm to me that the device does not flash when it is turned on separately from the turntable package?

Regards

Dear solstice owner, can anyone more of you can confirm the device does not flash when it is turned on separately from the turntable package?

I really appreciate your help!

Regards,

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