A bizarre thing happened the other day. I was playing some ‘Jungle’ tracks on Qobuz when they started playing at ‘half speed’. It was like playing a 45 at 33 1/3. I then switched to Lou Reed and played ‘Walk on the Wild Side’ and the problem was still there. I then shut down the ND5XS2. When I started it up again, the problem had gone, music played as intended.
Has anyone else had a similar experience?
I should have switched to Spotify before I shut the streamer down (to confirm whether the fault was with the streamer) but didn’t.
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I have been using Qobuz with a NDX2 for quite awhile and have never had a similiar experience as you have described above.
Sounds like some kind of spurious uncommon software issue if restarting the device fixed it straight away and the problem has not recurred with the same tracks.
Personally I would flag it to the dealer and also to Naim support via email just to document it in case it happens again or more frequently as a minor hardware issue is probably impossible to entirely exclude - a single bit of unstable memory could potentially alter the sample rate up or down I would imagine.
Most glitches are software related and sorted by one of the various restart options.
Do check that the streamer’s power lead is firmly connected into the IEC socket as I once had sporadic display issues on a Nova I believe due to the plug not being quite quite ‘home’ in the socket.
Thank you both for your responses. I will let Naim know about and fingers crossed, it won’t happen again.
Yes monitor it… it sounds like the control logic for the sample clock had gone awry. I’ve never heard of this before… so either very spurious or you have a component possibly nearing failing… in which case it might happen again,
Let your dealer know, but unless it happens again, I wouldn’t worry.
I’ve heard this on other digital sources where playback is at half or even quarter speed and everone sounds like demons. Generally on audio from a digital transport like a cheap Amazon Fire stick to the TV and then from there to an external DAC. A quit and reaccess of the stream generally fixes it. I always expect some buffer to fill up eventually and stop when it happens but it never does.
It is weird. Never root caused. But it seems like your experience is not unheard of… Just maybe unheard of with Naim.
I poodled it. It’s apparently a known issue with Qobuz. But forum rules prevent me linking to another commercial site.
Thank you. I just did the same and I see what you mean. I’ll speak to my dealer so that he is aware.
I bought a Primare NP5 12 months ago. I’ve had the same problem twice when streaming from qobuz. Sounded slow but also distorted.
I think I just turned the app off to clear the problem.
Sounds interesting, was it fun?
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I had the opposite with my Zenith with it playing fast…. Thought I was going made at first….
Maybe it’s an obscure form of dogging.
I thought I was going mad too. It hasn’t happened again (yet anyway) but it was pretty disconcerting.