NDS Service >> Have You Done One?

[Blackbird]

Neil/Richard recently said Naim will not service NDS, only repair. The risk damaging the PCB is too big so they don’t do service only.

Superline Service Quandary/Disappointment.

I’ve heard back from Naim, and it’s just as Neil says. The problem is that it’s been found to be all too easy to damage some of the PCB tracks and with the SMT mix on the NDS and CD555 in particular it can write off an entire board. In spite of this, Naim have decided though to continue undertaking repairs on these products.

Superline Service Quandary/Disappointment.

Ah, OK, just read all the way through the covering email (note to self, always read right to the end) and I see what the issue is; Please note that due to their design, we cannot offer a service on the products listed below. The risk implications of damaging the internal boards are too high and given the value they hold, it is not worth damaging them beyond repair. We are still able to repair these products and will continue to support the owners. This applies to CD555, NDS, and Superline. I’m…