In response to the original question, I had a full service done in late 2021.
The reason was it required a new screen, and the complete service including a screen, was around £200 more - I thought it was worthwhile for peace of mind.
From memory the Audivo board was also replaced (whatever that does).
On its return it was sounding excellent - but then again, it was before….
I think that is covered in this phrase from the email. Clearly these units are covered by ongoing support but it does not appear they need regular scheduled services like the DR boxes etc.
Mmm… I’m really confused and concerned having read the other replies in this thread!
I wrote to and got the reply from Naim Support UK (support@naimaudio.com) last week.
I haven’t spoken to my local dealer yet (Tom Tom Audio, I think).
I’m now leaning to just leave it alone!
May get the screen replaced.
I’ll update when I speak to the dealer
I knew that and have followed the thread. But maybe, still to be confirmed or not, if the Nds needs repair for any reason, like the screen, they accept to service it?
The Nd555 not serviced is also problematic. I was waiting for the Naim response on it.
They consider now that top components are made to last a lifetime. I can’t believe it , as there are so many caps and tants inside the Nds and Nd555.
The confusion remains for now.
Don’t forget to factor in the possibility that hammer damage may be unrepairable! (And no guarantee that anything else like cap replacement will be done.)
At the time I was using the NDS, for which it was designed for, with 2 x 555DR’s into 552/500/ Kudos Titan T88 - with a full loom of Super Lumina.
I did think it was an improvement after the full service, but not a huge difference.
The NDS had reached the end of any development so wanted to move to the latest offering.
In my opinion it’s an excellent unit and I only “upgraded” to the ND555 as I was also changing the 552 for a Statement S1 - I would have kept the NDS otherwise.
I had the dems for each item and found the ND555 was much better with the addition of the S1.
If you’re planning on keeping the NDS for a while, then in my opinion, it would be worthwhile carrying out the full service if still available.
While I understand your post is a joke, please don’t anybody purposely damage their Naim kit. All I think it means is that there’s no “set service routine” where a whole load of certain components are changed out no matter what, only the ones needing replacement in order for the unit to perform as it should do.
This has been answered several times already in this thread. Naim will repair the NDS and change anything they need to get it back to full performance, but they won’t service it in the old sense, ie they won’t change all the capacitors just because of age, because it has proved to be impossible to do so without causing damage elsewhere.