Odd, I was advised when I sent mine this year (and many other threads here say the same) that the NDS does not have a service schedule. What do they do for £449? Seems cheap!
Bruce
Odd, I was advised when I sent mine this year (and many other threads here say the same) that the NDS does not have a service schedule. What do they do for £449? Seems cheap!
Bruce
Naim has communicated that service of NDS is no more available due to technical challenges changing components. Only repairs are made.
Did you email Naim headquarters in UK or Naim dealer/distributor?
Hi Blackbird
Where did you see this communication?
Naim told me in an email this April. Full text below:
We do not currently offer any services on a NDS. Although all of our products are of an extremely high quality, there are some that go even higher. These products sit at the top of their respective ranges, and carry some special treatment because of this. These products are:
Statement - Naim Statement | Mono Power Amplifier | Naim NAP S1 | Naim Audio
ND 555 - ND 555 | Network Player | Naim Audio
NDS - British High-End Audio | Naim Audio
SuperLine - Naim Superline | Phono Stage Preamplifier | Naim Vinyl | Naim Audio
CD 555 - British High-End Audio | Naim Audio
The products listed above are our finest achievements. They contain the very best components, and are built with such precision, care and attention to detail, that we do not expect to see them ever come in. On the very rare occasion that one of these units needs to come back to us, it will receive specialist attention, targeted re-calibration, repair or servicing.
Most of these products contain floating or sprung brass plates, so working on them is a delicate, precise and time intensive process. We would prefer not to disturb areas of the unit that are functioning correctly, so we will target the area that has the issue, and focus the repair or servicing on that part of the unit only. After we are satisfied that the unit is performing correctly, we will then send the unit for a full functionality and listening test. Only after it has passed all the tests, will it then be shipped back to the custome.
Pretty definitive IMHO
Bruce
In response to the original question, I had a full service done in late 2021.
The reason was it required a new screen, and the complete service including a screen, was around £200 more - I thought it was worthwhile for peace of mind.
From memory the Audivo board was also replaced (whatever that does).
On its return it was sounding excellent - but then again, it was before….
Hope this helps,
Andy
Oh, shall we read this as in that they won’t support service for ND555 or Statement either? Only repairs?
I think that is covered in this phrase from the email. Clearly these units are covered by ongoing support but it does not appear they need regular scheduled services like the DR boxes etc.
Bruce
That’s what I thought as well …
Good news! Service can be done finally ! Or maybe just because there’s a repair too?
Neil/Richard recently said Naim will not service NDS, only repair. The risk damaging the PCB is too big so they don’t do service only.
Mmm… I’m really confused and concerned having read the other replies in this thread!
I wrote to and got the reply from Naim Support UK (support@naimaudio.com) last week.
I haven’t spoken to my local dealer yet (Tom Tom Audio, I think).
I’m now leaning to just leave it alone!
May get the screen replaced.
I’ll update when I speak to the dealer
I knew that and have followed the thread. But maybe, still to be confirmed or not, if the Nds needs repair for any reason, like the screen, they accept to service it?
The Nd555 not serviced is also problematic. I was waiting for the Naim response on it.
They consider now that top components are made to last a lifetime. I can’t believe it , as there are so many caps and tants inside the Nds and Nd555.
The confusion remains for now.
But some caps, including tantalums, are very stable ond long lived.
Lets hope it then !
Thanks for letting us know this, Andy.
How many power supplies did you use on the NDS at that time?
And were you using the NDS as streamer and dac, or feeding it with another device?
Was it not possible to tell any difference in sound quality before and after?
(How was it when you switched to ND555?)
It’s really quite straightforward. Anyone who wants their NDS serviced simply has to break it first.
My 2017 NDS is working well for now (minus screen) but I’ve purchased a small hammer as a way of future-proofing my streamer.
Don’t forget to factor in the possibility that hammer damage may be unrepairable! (And no guarantee that anything else like cap replacement will be done.)
Hi SoundsOfMusic,
At the time I was using the NDS, for which it was designed for, with 2 x 555DR’s into 552/500/ Kudos Titan T88 - with a full loom of Super Lumina.
I did think it was an improvement after the full service, but not a huge difference.
The NDS had reached the end of any development so wanted to move to the latest offering.
In my opinion it’s an excellent unit and I only “upgraded” to the ND555 as I was also changing the 552 for a Statement S1 - I would have kept the NDS otherwise.
I had the dems for each item and found the ND555 was much better with the addition of the S1.
If you’re planning on keeping the NDS for a while, then in my opinion, it would be worthwhile carrying out the full service if still available.
Hope this helps.
Regards,
Andy