hello all, i have now for the second time a Zigbee problem with my NDX 2, when this problem comes the streamer freezes, and also a factory reset doesn’t help. each time i need to send in my NDX to Naim. Who else has this problem. Naim told me that a factory always works, but it doesn’t.
the code NDX gives is 416, as soon i make a factory reset, 2 buttons and reconnect power the power button starts to blink this code 416. also the Naim logo stays off, normally it turns green.
would like to know or there are more users with this problem, and what Naim did about it.
it was at the importer in Holland, i bought the naim in Holland, it works well again for a few months,
i think 1 of the reasons is power disconnecting, we have here sometimes grid issues, and this morning we had one again
i would be happy for a solution, the importer in Holland is Latham, because i live in France now i need to send back all the time with a Parcel service, in Holland i did get a extra 3 year Guarantee, in France they can’t help me, my NDX 2 is now 3 years old
That’s for purchases made in the UK and Eire only. The Netherlands is distributed by Latham and they will likely have their own warranty terms.
My suspicion here, if it’s working fine while with the distributor but not when back at your own location, is that it may be an issue somewhere on your network. However, I’m no expert here, so worth discussing with your dealer.
i found by google a answer, i changed the batteries of the remote control, and make a new factory reset, and now its working, it seems when the batteries of the remote are empty, its not working anymore, also when using only the app
I think you will find it will work fine on the app even if the remote batteries are dead, but if you do a factory reset then pairing with the remote is an essential step that you can’t miss out. And that’s why you got that error message.